PRESS RELEASE: Five9 announced that the Five9 Virtual Contact Center (VCC) has been chosen by a financial services company to replace its legacy on premise solution. The transition to a cloud-based, enterprise-level contact center solution has expanded and enhanced the firm’s support of its most valuable customers. Continue reading Financial Services Company Invests in Five9 Cloud-Based Contact Center Solution to Support Growing National Business and Increase Customer Satisfaction →

PRESS RELEASE: inContact, a NICE company announced the latest version of the inContact Agent on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. This powerful tool provides an intuitive and smooth integrated interface that displays useful contact center functionality and automatically displays key customer data for every customer interaction routed to the agent. Continue reading inContact Unveils Newest Release of inContact Agent →

PRESS RELEASE: Aeriandi, a leading supplier of voice security solutions, received an investment of £1.5M Growth Capital from BOOST&Co. Aeriandi secure voice solutions are used in highly complex infrastructures for call recording, archiving and PCI phone payments, fraud detection and speech analytics. Its pure SaaS solution delivers great functionality and security to large corporates. Continue reading Aeriandi raises £1.5m Growth Capital Loan from BOOST&Co →

PRESS RELEASE: Companies across all industries and sectors have launched digital initiatives aimed at improving customer experience (CX), but, according to a new study by IBM, not all consumers are digital enthusiasts. Companies that launch new digital points of engagement and simply expect customers to flock to them are putting their investment at risk. Continue reading IBM Study: Digital Disappointment – The Customer Experience Disconnect Between Companies and Consumers →