Teradata announced the Teradata Analytics Platform. This modern platform delivers access to the best functions and leading engines to enable users throughout the organization to leverage their preferred tools and languages, at scale, across multiple data types. Continue reading Teradata Unveils Powerful Analytics Platform
Category Archives: Uncategorized
Mattersight Issued Patent for Machine Learning-Based Trend Identification
Mattersight Corporation, the pioneer in personality-based software applications, was recently issued its 39th patent which uncovers and delivers trending topic identification from contact center interactions. The patent, Trend identification and behavioral analytics systems and methods, is the first issued from the trending topics product family and provides a machine learning-based framework for analyzing data trends. Continue reading Mattersight Issued Patent for Machine Learning-Based Trend Identification
BroadSoft UC-One enhanced with mobile workstream collaboration and HD meeting experience
BroadSoft, a global market share leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and contact center as a service (CCaaS), announces an enhanced HD meeting experience, mobile workstream collaboration and an additional SaaS deployment option to its flagship unified communications and collaboration application, UC-One. Continue reading BroadSoft UC-One enhanced with mobile workstream collaboration and HD meeting experience
Unify Enhances Partner Program with Improved Digital Marketing Platform
As part of its drive to continually improve its Partner Program, Unify, the Atos brand for communications software and services, today announced new enhancements to its partner marketing platform, Digital Channel, that are designed to help partners optimise their digital marketing efforts with Unify. Continue reading Unify Enhances Partner Program with Improved Digital Marketing Platform
NICE Introduces New Machine Learning Capabilities to Drive the Next Evolution of Cognitive Process Automation
NICE announced the next evolution in its cognitive automation platform – an integration with technology partner Celaton to infuse NICE Robotic Automation with enhanced machine learning capabilities. This integration creates a digital workforce that can manage, consume, and assimilate more complex unstructured data into fully automated business processes, decreasing manual effort by up to 85 percent. Continue reading NICE Introduces New Machine Learning Capabilities to Drive the Next Evolution of Cognitive Process Automation
Citizen needs are driving the next phase of the digital revolution
Findings from a survey conducted by Agilisys, digital transformation specialist for the public sector, have revealed that a desire to deliver better customer service and communication is a key enabler behind the unprecedented move to digital service delivery. Continue reading Citizen needs are driving the next phase of the digital revolution