MARU Group (“MARU” or “the Group”), the technology-enabled market and customer insights group, has acquired leading Customer Experience technology company SynGro for an undisclosed sum. Following the acquisition, SynGro will be rebranded to Maru/SynGro and its management team will remain with the Company to oversee its development and integration into the Group’s technology platform. Continue reading MARU Group further enhances its technology platform through the acquisition of SynGro
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Award demonstrates Flagship’s digital transformation
Flagship Group has demonstrated its commitment to digital transformation and drive towards a paperless environment by winning the ‘Best Customer Experience’ award at last night’s national Public Sector Paperless Awards 2017. Continue reading Award demonstrates Flagship’s digital transformation
DigitalGenius Takes Top Prize in the Eurostar 2025 Challenge
DigitalGenius announced it took the top spot in the Eurostar 2025 Challenge, held at Viva Technology Paris, with its technology using practical applications of machine learning and artificial intelligence to improve customer service. As a result, DigitalGenius will run a pilot program this year with Eurostar to implement its Human+AI™ Customer Service Platform for the high-speed rail service. Continue reading DigitalGenius Takes Top Prize in the Eurostar 2025 Challenge
Webinar: Bringing Quality Monitoring into the heart of the Contact Centre
Call Quality Monitoring can motivate customer service employees to deliver a better customer experience, but it must be easy to manage and it certainly must be fair. Continue reading Webinar: Bringing Quality Monitoring into the heart of the Contact Centre
Noble Systems Announces ‘Innovations Award’ Winners at SNUG 2017
Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, presented its “Innovations Award” to deserving clients at the company’s 2017 Select Noble Users Group (SNUG) Americas conference – a gathering of Noble Systems clients and partners – held last month in Clearwater Beach, Florida. Continue reading Noble Systems Announces ‘Innovations Award’ Winners at SNUG 2017
Financial Services Company Invests in Five9 Cloud-Based Contact Center Solution to Support Growing National Business and Increase Customer Satisfaction
PRESS RELEASE: Five9 announced that the Five9 Virtual Contact Center (VCC) has been chosen by a financial services company to replace its legacy on premise solution. The transition to a cloud-based, enterprise-level contact center solution has expanded and enhanced the firm’s support of its most valuable customers. Continue reading Financial Services Company Invests in Five9 Cloud-Based Contact Center Solution to Support Growing National Business and Increase Customer Satisfaction