Call Quality Monitoring can motivate customer service employees to deliver a better customer experience, but it must be easy to manage and it certainly must be fair.

Join Business Systems, NICE and The Forum on Thu, Jun 15, 2017 1:00 PM – 2:00 PM BST as we go over:

• The latest best practices in running successful Quality Monitoring programmes
• The findings of our 2017 survey with 100 Quality Monitoring and Contact Centre professionals
• How technology has evolved to help bring Quality Monitoring at the heart of the Contact centre.

Presenters:

• Garry White, Workforce Optimisation Specialist, Business Systems Ltd
• Chris Rainsforth, Community Development Manager, The Forum
• Marcus Levit, Senior Business Consultant, NICE

Sign up at https://register.gotowebinar.com/register/5940811239809304066