Join Business Systems, NICE and The Forum on Thu, Jun 15, 2017 1:00 PM – 2:00 PM BST as we go over:
- The latest best practices in running successful Quality Monitoring programmes
- The findings of our 2017 survey with 100 Quality Monitoring and Contact Centre professionals
- How technology has evolved to help bring Quality Monitoring at the heart of the Contact centre.
- Garry White, Workforce Optimisation Specialist, Business Systems Ltd
- Chris Rainsforth, Community Development Manager, The Forum
- Marcus Levit, Senior Business Consultant, NICE