Webinar: Bringing Quality Monitoring into the heart of the Contact Centre

QM webinar - mediaCall Quality Monitoring can motivate customer service employees to deliver a better customer experience, but it must be easy to manage and it certainly must be fair.

Join Business Systems, NICE and The Forum on Thu, Jun 15, 2017 1:00 PM – 2:00 PM BST as we go over:

  • The latest best practices in running successful Quality Monitoring programmes
  • The findings of our 2017 survey with 100 Quality Monitoring and Contact Centre professionals
  • How technology has evolved to help bring Quality Monitoring at the heart of the Contact centre.


  • Garry White, Workforce Optimisation Specialist, Business Systems Ltd
  • Chris Rainsforth, Community Development Manager, The Forum
  • Marcus Levit, Senior Business Consultant, NICE

Sign up at https://register.gotowebinar.com/register/5940811239809304066