Five9, a leading provider of the intelligent cloud contact centre announced that a US nationwide real estate investor has chosen to replace its on premise contact centre and move to the cloud with Five9. Continue reading US Real Estate Franchise Chooses Five9 for the Intelligent Cloud Contact Center’s CRM Integration →

OutSystems, provider of the number one low-code application development platform announced that BIMA is using the OutSystems low-code platform to build customer engagement web and mobile apps for its new direct-to-consumer life and health insurance products. Continue reading Leading InsurTech Company BIMA Develops New Life and Health Insurance Products With OutSystems →

IPI, the digital contact centre specialist announced it has been working in partnership with global security solutions provider, Securitas, to future-proof the resilience of Securitas UK operational emergency response services. Continue reading Securitas future-proofs resilience of emergency response services with IPI partnership →

BridgeClimb, the operator of Sydney’s iconic Harbour Bridge experience, has selected RingCentral Australia, a wholly owned subsidiary of RingCentral, to enable multichannel communications and customer service. Looking to replace its legacy on-premise infrastructure, BridgeClimb has deployed RingCentral Office® and RingCentral Contact Centre™ solutions across its entire staff. The implementation and cutover took place in October 2019. Continue reading BridgeClimb Reaches the Cloud with RingCentral’s Cloud Communications and Contact Centre Solutions →

Bionic, the UK’s leading provider of comparison services for businesses announced that it has selected Natterbox’s telephony platform to unify and streamline its customer sales and service. Continue reading Bionic® Selects Natterbox to Deliver Quality Customer Care during Business Expansion →

Genesys®, the leader in omnichannel customer experience and contact centre solutions, announces that TechStyle Fashion Group (“TechStyle”), the global fashion retailer known for its membership-based digital brands, has deployed Genesys Cloud at 11 locations around the world. Continue reading Genesys Cloud Enhances Customer Experience for TechStyle Fashion Group →