Luminoso, the company that turns unstructured text data into business critical insights announced Swiss Post Solutions (SPS) as a customer. A leading provider of business process outsourcing and innovative document management services in both physical and digital worlds, SPS is using Luminoso’s AI-powered text analytics to help enterprises intelligently automate the process of classifying their unstructured text data. Continue reading Luminoso Announces AI Text Analytics Customer: Swiss Post Solutions →

Five9, the leading provider of the intelligent cloud contact centre announced that a recreational products manufacturer has chosen to replace its on-premise contact centre and move to the cloud with Five9. Continue reading Outdoor Recreational Products Manufacturer Moves Contact Centre to the Cloud with Five9 →

Utilita, one of Britain’s leading suppliers of Smart Pay As You Go Energy, has recruited a digital ‘workforce’ to relieve their human counterparts of laborious, time-consuming tasks and make the business more efficient. Continue reading Utilita Deploys Thoughtonomy Digital Workers to Enhance Customer Service and Accelerate Digital Transformation →

Talkdesk®, the cloud contact centre for innovative enterprises announced YMCA of the USA selected Talkdesk as its contact centre solution and completed implementation in April 2019. Facing high upgrade costs to modernize its aging on-premises system, YMCA of the USA instead chose the flexibility and scalability of Talkdesk Enterprise Cloud Contact Center. Continue reading YMCA of the USA Displaces Aging On-premises System With Talkdesk Enterprise Cloud Contact Center →

Under the expert guidance of Bain & Company and with operational and technology support provided by experience management leader MaritzCX, HSBC has completed the launch of their new, global, customer experience programme. Continue reading HSBC Partners with MaritzCX and Others to Complete the Launch of Their New, Customer Journey Based Experience Management Programme →

Amdocs announced that it has successfully completed a significant milestone in the business-driven digital transformation programme it is delivering for Three Ireland. Continue reading Amdocs Supports Three Ireland’s Successful Business-Led Transformation for Enhanced Customer and Employee Experience →