Northgate, the UK’s largest van rental company announced a further investment in customer engagement technology with Moxie Software, a leading provider of digital guidance and engagement software solutions. Continue reading Northgate Improves Customer Engagement With New Guidance Technology →

Verint® in partnership with Inspiro, have optimised the quality of RCBC Bankard’s call centre operations with the implementation of Verint’s innovative voice biometrics solution*, part of its Identity Authentication and Fraud Detection (IAFD) offering. Continue reading RCBC Bankard, Inspiro and Verint Lead the Way in Customer Experience with Innovative Voice Biometrics →

Luminoso, the company that turns unstructured text data into business critical insights announced Swiss Post Solutions (SPS) as a customer. A leading provider of business process outsourcing and innovative document management services in both physical and digital worlds, SPS is using Luminoso’s AI-powered text analytics to help enterprises intelligently automate the process of classifying their unstructured text data. Continue reading Luminoso Announces AI Text Analytics Customer: Swiss Post Solutions →

Five9, the leading provider of the intelligent cloud contact centre announced that a recreational products manufacturer has chosen to replace its on-premise contact centre and move to the cloud with Five9. Continue reading Outdoor Recreational Products Manufacturer Moves Contact Centre to the Cloud with Five9 →

Utilita, one of Britain’s leading suppliers of Smart Pay As You Go Energy, has recruited a digital ‘workforce’ to relieve their human counterparts of laborious, time-consuming tasks and make the business more efficient. Continue reading Utilita Deploys Thoughtonomy Digital Workers to Enhance Customer Service and Accelerate Digital Transformation →

Talkdesk®, the cloud contact centre for innovative enterprises announced YMCA of the USA selected Talkdesk as its contact centre solution and completed implementation in April 2019. Facing high upgrade costs to modernize its aging on-premises system, YMCA of the USA instead chose the flexibility and scalability of Talkdesk Enterprise Cloud Contact Center. Continue reading YMCA of the USA Displaces Aging On-premises System With Talkdesk Enterprise Cloud Contact Center →