Luminoso Announces AI Text Analytics Customer: Swiss Post Solutions

Luminoso, the company that turns unstructured text data into business critical insights announced Swiss Post Solutions (SPS) as a customer. A leading provider of business process outsourcing and innovative document management services in both physical and digital worlds, SPS is using Luminoso’s AI-powered text analytics to help enterprises intelligently automate the process of classifying their unstructured text data.

“We’re seeing increased demand from companies around the world to integrate dynamic text analytics into their workflow automation,” said Matthew Haines, EMEA Director of Sales and Business Development at Luminoso. “SPS and Luminoso share a vision of AI playing a central role in helping companies analyze and act on their data, and we look forward to working together in the years to come.”

The partnership is initially focused on applying Luminoso’s AI-powered text analytics capabilities to written communications in SPS’s Central Document Input Processing Platform, which handles the input and output processing channels associated with the different workflows, processes, deliverables, and data formats for the company’s global contact centre client base. This integration will empower brands to automate critical business processes — such as classifying multilingual customer emails and documents for package shipment inquiries — which in turn enables businesses to offer better customer experiences.

“As a global full-service provider of physical and digital document management and processing solutions, we see the incredible opportunity companies have to more effectively process and analyze the vast amounts of text-based communications they receive every day,” said Lukas Hebeisen, Head of Solution Development and Digital Transformation at Swiss Post Solutions. “Luminoso’s AI-powered text analytics technology will play a critical role in enabling our customers to more effectively automate the classification and routing of the text-based customer communications they receive.”

To learn more about Luminoso’s AI-powered applications for turning unstructured text data into business critical insights, visit

About Luminoso

Luminoso turns unstructured text data into business-critical insights. Using our common-sense AI approach to understanding language, we empower organizations to discover, interpret, and act on what people are telling them. Requiring little setup, maintenance, training, or data input, Luminoso combines world-leading Natural Language Understanding (NLU) technology with a vast knowledge base to learn words from context—like humans do—and accurately analyze text in minutes, not months. Our software provides native support in over a dozen languages, so leaders can explore data relationships, make sense of feedback, and route inquiries to drive value, fast. Luminoso is privately held and headquartered in Boston, MA.


About Swiss Post Solutions

Swiss Post Solutions (SPS) is a leading outsourcing provider for business processes solutions and innovative services in document management. A strong international client base relies on SPS’s ability to envision, design and build end-to-end solutions and to be its trusted advisor for the key value drivers in BPO: location strategy, process optimization and technology, such as intelligent automation. Part of the Swiss Post Group headquartered in Bern, Switzerland, SPS’s 7500 employees and specialized partners span the full range of the industry with focus on banking, insurance, telecommunications and healthcare, addressing customer needs in more than 20 countries.