PCI Pal®, the secure payments provider to contact centres, has implemented its cloud-based Agent Assist payment security solution with The Woodland Trust, to ensure all telephone-based transactions are securely handled and comply with PCI DSS. Continue reading The Woodland Trust enhances telephone payment security thanks to PCI Pal →

Talkdesk® announced OneCause, a leader in mobile and social fundraising, has moved its customer service operations to Talkdesk. OneCause, a five-time Stevie® Award winner for excellence and innovation in Customer Service, chose Talkdesk Enterprise Cloud Contact Center to improve its customer experience and overall efficiency with cloud flexibility, enhanced reporting, and an easy-to-use solution for its agents. Continue reading OneCause raises bar for customer service with Talkdesk cloud contact centre →

Medallia, the global leader in experience management announced American Electric Power (AEP) has selected Medallia Experience Cloud to help achieve its vision of becoming a customer experience leader. Continue reading American Electric Power Selects Medallia to Optimize Customer & Employee Journeys →

Medallia, the global leader in experience management announced that American Axle & Manufacturing, Inc. has selected Medallia as its associate experience management platform of choice. Continue reading American Axle & Manufacturing, Inc. Chooses Medallia →

Following a competitive internal review and third-party evaluation, the MaritzCX Platform defeated four challenger solutions to become Subaru Canada’s experience management solution. It replaces the customer experience (CX) programme Subaru Canada had used for more than a decade. Continue reading Subaru Selects MaritzCX Customer Experience Platform to Accelerate Its Programme Delivery and ROI →

IBM and the Lufthansa Group have joined forces to establish the Lufthansa AI Studio, a collaboration that will use artificial intelligence (AI) to help address the airline’s business challenges, such as improving customer service. Continue reading IBM Watson Helps Lufthansa Group Optimize Its Customer Service →