Medallia, the global leader in experience management announced American Electric Power (AEP) has selected Medallia Experience Cloud to help achieve its vision of becoming a customer experience leader. Continue reading American Electric Power Selects Medallia to Optimize Customer & Employee Journeys →

Medallia, the global leader in experience management announced that American Axle & Manufacturing, Inc. has selected Medallia as its associate experience management platform of choice. Continue reading American Axle & Manufacturing, Inc. Chooses Medallia →

Following a competitive internal review and third-party evaluation, the MaritzCX Platform defeated four challenger solutions to become Subaru Canada’s experience management solution. It replaces the customer experience (CX) programme Subaru Canada had used for more than a decade. Continue reading Subaru Selects MaritzCX Customer Experience Platform to Accelerate Its Programme Delivery and ROI →

IBM and the Lufthansa Group have joined forces to establish the Lufthansa AI Studio, a collaboration that will use artificial intelligence (AI) to help address the airline’s business challenges, such as improving customer service. Continue reading IBM Watson Helps Lufthansa Group Optimize Its Customer Service →

Five9, a leading provider of the intelligent cloud contact centre announced that a leading specialized gift manufacturer and retailer has replaced its on-premise contact centre with the Five9 scalable, flexible and reliable cloud-based solution. Continue reading Specialized Gift Manufacturer Chooses Five9 to Deliver Exceptional Omnichannel Customer Service →

Vlocity, Inc., a leading provider of industry-specific cloud software, and British Gas (part of Centrica), the largest energy and home services provider in the United Kingdom, today announced that the two companies have successfully implemented Vlocity Energy & Utilities Cloud, built on Salesforce, for the British Gas Industrial & Commercial (I&C) business division. Continue reading British Gas Goes Live with Vlocity Energy & Utilities Cloud →