Topbox, makers of enterprise Conversation Analytics software announced that Hunter Douglas, the leading manufacturer and marketer of custom window fashions in North America, is using Topbox to gain actionable customer insights that drive product innovation, improve efficiencies for retail partners, and build customer loyalty. Continue reading Hunter Douglas Adopts Topbox Conversation Analytics for Customer Insights
Category Archives: Who’s Buying What?
Say Insurance Selects Medallia to Optimise its Digital and Call Centre Experiences
Medallia, the global leader in experience management announced that Say Insurance, a brand of Shelter Insurance focused on property and casualty, has selected Medallia to optimize the experiences they deliver in digital and call centre channels. Continue reading Say Insurance Selects Medallia to Optimise its Digital and Call Centre Experiences
Merchants GoLive with Avaya Private Cloud Contact Centre Transformation Project
Merchants, a customer management partner specialising in the business process outsourcing industry announced that the first phase of a global Contact Centre services transformation, has gone live with an Avaya Private Cloud solution. Continue reading Merchants GoLive with Avaya Private Cloud Contact Centre Transformation Project
Hertsmere Borough Council makes life easier and faster for internal teams to support citizens using low-code
Supporting the 2020 Vision in Hertsmere’s Corporate Plan to work with their citizens to improve their communities and places, by investing in Netcall’s low-code technology. Continue reading Hertsmere Borough Council makes life easier and faster for internal teams to support citizens using low-code
Raya Contact Center Digitally Transforms with Avaya
Avaya has enabled Raya Contact Center, a world-class Business Process Outsourcing service provider, to embark on a digital transformation project powered by the Avaya IX Contact Center communications platform. Continue reading Raya Contact Center Digitally Transforms with Avaya
Repsco, Largest Contract Sales Organization in France, Selects Veeva CRM for Better Customer Engagement
Veeva Systems announced that Repsco, the largest contract sales organization in France, has standardized on Veeva CRM for all their teams. A longtime partner to the life sciences industry, Repsco’s skilled medical reps help more than 30 companies bring their medicines to market. Continue reading Repsco, Largest Contract Sales Organization in France, Selects Veeva CRM for Better Customer Engagement