Medallia, the global leader in experience management announced that Say Insurance, a brand of Shelter Insurance focused on property and casualty, has selected Medallia to optimize the experiences they deliver in digital and call centre channels.

“Our customers are the lifeblood of our business, and leveraging technology to continuously elevate the experience we deliver to our customers is imperative to meeting our growth plans,” said Marc Deiter, director for Say Insurance.

Say Insurance is looking to expand its business and is leveraging Medallia to understand the experience their customers have on the website and with the call centre in order to drive improvements that will generate new business and company growth.

“Digital transformation is here and customer experience is no longer a luxury, but a necessity. We believe every company needs a customer experience platform and we are delighted Say Insurance has selected Medallia as its partner,” said Leslie Stretch, chief executive officer of Medallia.

About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.

Visit www.medallia.com