NICE is announcing that Hakuhodo DY Holdings Inc., a world leading marketing services company, has become the first marketing services company in Japan to implement NICE Nexidia Analytics. Seeking technology to analyze interactions and customer conversations within the many different areas of the company, Hakuhodo DY Holdings Inc. has begun improving customer satisfaction and sales efficiency. Continue reading NICE Nexidia Speech Analytics Provides Hakuhodo DY Holdings Inc. with Innovative Technology to Personalize Customer Experience →

Lowell, a leading European credit management company, has benefited with flexibility, scalability and cost efficiencies since moving their communications centre in the DACH region to the Genesys Cloud platform. Lowell adopted the leading Software as a Service (SaaS) solution from Genesys for its rich capability set, proven performance, scalability and continuous release of new features. Continue reading Lowell Future Proofs Communication Centre in the DACH region by moving to the Cloud with Genesys →

FrontdeskAI, the leading developer of artificial intelligence (AI) solutions for location-based business, is helping Miami-based fitness company, Sensory Fitness, expand services and classes without adding operational expense or reducing customer service quality. Continue reading Sensory Fitness Pumps Up Customer Service With AI from FrontdeskAI →

OutSystems, provider of the number one low-code application development platform announced that leading financial institution Nationwide is using the OutSystems low-code platform to develop a new digital business savings service that will radically transform how Nationwide interacts with its business savings customers. Continue reading Nationwide to Deliver New Digital Banking Channel with Low-Code Leader OutSystems →

Appian announced that Anglian Water has selected Appian’s low-code platform to accelerate the development of new digital business applications. Geographically, Anglian is the largest water and water recycling company in England and Wales, supplying 1.2 billion litres of water to 4.3 million customers, and collecting used water from over six million people every day. Continue reading Anglian Water selects Appian Low-Code Platform to Digitise and Automate New Capital Projects →

Talkdesk® announced Weekendesk selected Talkdesk as its contact centre solutions provider. Weekendesk chose to make customer experience its differentiator in the competitive travel industry with Talkdesk Enterprise Cloud Contact Center for its seamless integration with Salesforce, real-time reporting and ironclad privacy and security compliance. Continue reading Weekendesk reserves Talkdesk for cloud contact centre solutions →