Award-winning clinical company, IPRS Health has been the first company of its kind to trial a range of digital customer support tools to their clients and patients to ensure the delivery of consistent high-quality clinical care.

Since trialing the range of Synthetix services, including knowledge integrated across live chat, web self-service and in their contact centre, IPRS Health have decided to continue mirroring their innovative approach to the rehabilitation of mental health and musculoskeletal conditions with this modern digital technology, giving their clients more options to contact IPRS Health to ensure any queries are dealt with as quickly as possible.

“The contract with Synthetix sees IPRS Health maintain this new and innovative way to enhance the clinical support we provide to our patients, clients and partners. The seamless introduction of Synthetix services to IPRS Health has improved access and ease to options of support,” said Alex Harban, Business Development Executive at IPRS Health.

Sam Widdowson, Business Development Executive at Synthetix said, “We are extremely pleased to be part of IPRS Health’s ongoing commitment to enhance the rehabilitation process through modern technology in healthcare. We are proud to work with IPRS Health to facilitate the delivery of exceptional customer experience to their clients and patients.”

About Synthetix:

Founded in 2001, Synthetix has unparalleled expertise in the field of online customer service design and deployment. Synthetix are also known as pioneers of Virtual Agent technology – having created Virtual Agents for companies like the BBC, Vauxhall and the London 2012 Olympics – comparable to Siri, Cortana and Google Now, before they became the norm.

The company has become the customer service and web usability technology choice for global brands including; Virgin Holidays, Boots, Toyota, McDonalds and the London 2012 Olympics for LOCOG.

Visit https://synthetix.com for more.

About IPRS Health

IPRS Health is an award-winning, private independent clinical company, part of IPRS Group which was established in 1995. Regarded as one of the UK’s leading providers of rehabilitation services, IPRS Health specialises in the assessment and appropriate treatment of musculoskeletal & mental health conditions along with general wellbeing services. IPRS Health delivers physiotherapy and rehabilitation services to a range of corporate clients in the public and private sectors, working with employers, occupational health providers and insurers.