Qualtrics announced that Urban Outfitters has selected Qualtrics CustomerXM™ to optimize the retailer’s global customer experience program across its physical stores and digital channels. Urban Outfitters will centralize customer data collected from its existing operational systems and customer feedback, including consumer insights, on the Qualtrics XM Platform. Continue reading Urban Outfitters Selects Qualtrics to Advance Customer Experience Leadership in Retail →

NICE announced Western Union, a global leader in cross-border, cross-currency money movement, has advanced customer experience through improved insight into their customer journeys with NICE Nexidia Customer Journey Optimisation (CJO). Continue reading Western Union’s Customer Journey Digital Transformation Fueled by NICE →

Every day the FAA’s Air Traffic Organisation provides service to more than 44,000 flights and 2.7 million airline passengers across more than 29 million square miles of airspace. Continue reading Federal Aviation Authority modernises incident debriefing response with 10-year NICE contract →

Hammer Fiber Optics Holdings Corp’s announced that it will provide its customers conversational communication and digital commerce services in collaboration with LivePerson, a global leader in conversational commerce. Continue reading Hammer and LivePerson Announce Integration to Deliver Conversational Commerce →

Amdocs announced that Sky Italia, a leading satellite TV service provider and broadcaster in Italy, selected Amdocs to modernize its digital monetization operations under a multi-year managed services agreement. Continue reading Sky Italia Awards Amdocs Multi-Year Managed Services Agreement to Enhance Customer Experience →

3CLogic, a leading provider of cloud contact centre solutions announced the selection of its Total Cloud offering by a Forbes Global 2000 listed company seeking to insource its helpdesk operations while transitioning away from its on-premise Cisco installation. Continue reading Medical Technology Firm Selects 3CLogic Cloud Call Center Solution to Optimize Global Helpdesk Operations →