Talkdesk, the enterprise cloud contact centre for innovative enterprises, was chosen by Tuft & Needle as its customer support platform. The online mattress retailer brought an innovative approach to the mattress purchasing process and was quickly successful in gaining market share and disrupting their static industry. Continue reading Talkdesk enables Tuft & Needle to elevate industry customer experience standards →

Renmoney, one of Nigeria’s leading fintech companies, has deployed Freshworks customer engagement software to set up an integrated support and CRM system. Renmoney provides convenient loans, savings and fixed deposit products to Nigerians. Continue reading Renmoney Integrates Freshworks Support and CRM Solutions to Improve Customer Engagement →

Zappix has implemented its On-Demand Customer Service Solutions with a major international logistics company in North America. The 3,000 employee company uses the Zappix cloud-based solution to improve customer service and increase customer satisfaction for those looking to track a shipment, access their knowledge base, or schedule a call with a sales agent. Continue reading Zappix Visual IVR Implemented By Major International Logistics Company To Improve Self-Service →

Avaya announced that FatPipe Networks and ACS Technologies have implemented Avaya IX Mobility to accelerate the digital transformation of their contact centres, enhance smartphone interactions, drive down costs, and deliver better customer experiences. Continue reading FatPipe and ACS Technologies Digitally Transform Their Contact Centers With Avaya IX Mobility →

Dimension Data, a USD 8 billion global technology integrator and managed services provider, announced their partnership with Agoda, one of the world’s fastest-growing online travel agents. Dimension Data will work closely with Agoda to implement Genesys PureEngage™, an omnichannel platform to enhance Agoda users’ customer experience. Continue reading Agoda partners with Dimension Data to enhance customer experience →

Avaya announced that C3i Solutions, a HCL Technologies company, has implemented Avaya communications solutions, turning its contact centre into a next generation omnichannel digital engagement and personalization centre with the flexibility to increase innovation and improve customer experiences. Continue reading C3i Solutions Taps Avaya Omni-channel Contact Centre Solutions To Offer Differentiated Services →