Talkdesk announced Boostability, a leading provider of online marketing solutions and SEO services, as the latest customer to move their legacy customer service operations to Talkdesk Enterprise Cloud Contact Center. Frustrated by service interruptions, poor support, and data reporting that was inconsistent and unreliable, Boostability chose Talkdesk to alleviate these system shortcomings and support its customers with an easy-to-use and agile contact centre solution in the cloud, backed by a 100% Uptime Service Level Agreement.
After their initial move to Talkdesk, Boostability plans to add 150+ agent seats within the next 18 months, spread across two contact centers in the U.S. and multiple globally-dispersed remote agents.
“Companies must improve the speed and quality of their live customer interactions in order to make customer experience their key differentiator and competitive advantage,” said Tiago Paiva, CEO of Talkdesk. “Traditional on-premises and first-generation cloud systems are both too complex and lack the agility to keep pace with rising customer expectations and technological innovations. That’s why forward-thinking companies are turning to Talkdesk, and our cloud-native contact centre solution for the enterprise, to manage their customer contact centres needs now and well into the future.”
Boostability relies on comprehensive data reporting to optimize contact center efficiency and ensure their customer interactions are both concise and productive. The inaccuracy of their past reporting system led to inefficient contact centre operations, impacting their overall customer experience. With Talkdesk’s robust Reporting & Analytics capabilities, powered by Talkdesk iQ, Boostability has access to dozens of advanced reports to measure and optimize their contact centre performance. This widespread, sweeping visibility — achieved through customizable dashboards — allows the company to focus on its most impactful metrics and advance their customer service goals.
“Talkdesk’s cloud solutions are powerful tools that give me the confidence I need to set up Boostability Customer Service for success,” said Trish Stines, Vice President of Client Services at Boostability. “Our customers trust that they can come to us for answers to their questions in a timely manner. Fast, accurate and efficient is the customer experience we strive to offer, and Talkdesk solutions make that happen.”
With the launch of Talkdesk iQ, artificial intelligence (AI) is infused throughout the Talkdesk platform, running seamlessly in the background delivering recommendations based on valuable business intelligence to improve customer service interactions and contact centre operations. Through deep analysis of data from billions of interactions, Talkdesk iQ leads to actionable discoveries and customer insights which drive predictive recommendations and empower administrators to be proactive in their contact centre management.
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom and Zumiez rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.