Ada, a Toronto-based AI customer engagement platform, announced its partnership with AirAsia, Asia’s leading low-cost carrier. In only one month, AirAsia used Ada to build the AirAsia Virtual Allstar – 24/7 customer self-service that officially launches today in eight languages across the airline’s website and app. Continue reading AirAsia Takes off with Ada-Powered Virtual Assistant →

Boxever, the personalisation platform, announces its partnership with HK Express. Boxever will work with the airline on a three year contract to help drive personalised experiences for its customers. Continue reading Boxever partners with HK Express to transform Customer Experience →

OnviSource announced that a leading wireless service provider has expanded its use of ia.Enterprise Intelligently Automated (IA) Solutions from OnviSource to complete the implementation of its Digital Transformation strategy related to end-to-end Customer Experience Management (CXM). Continue reading A Major Wireless Service Provider Deploys OnviSource ia.Enterprise™ Intelligently Automated Solutions →

Talkdesk, the enterprise cloud contact centre for innovative enterprises, was chosen by Tuft & Needle as its customer support platform. The online mattress retailer brought an innovative approach to the mattress purchasing process and was quickly successful in gaining market share and disrupting their static industry. Continue reading Talkdesk enables Tuft & Needle to elevate industry customer experience standards →

Renmoney, one of Nigeria’s leading fintech companies, has deployed Freshworks customer engagement software to set up an integrated support and CRM system. Renmoney provides convenient loans, savings and fixed deposit products to Nigerians. Continue reading Renmoney Integrates Freshworks Support and CRM Solutions to Improve Customer Engagement →

Zappix has implemented its On-Demand Customer Service Solutions with a major international logistics company in North America. The 3,000 employee company uses the Zappix cloud-based solution to improve customer service and increase customer satisfaction for those looking to track a shipment, access their knowledge base, or schedule a call with a sales agent. Continue reading Zappix Visual IVR Implemented By Major International Logistics Company To Improve Self-Service →