Nuance announced Allied Irish Banks (AIB) – Ireland’s largest bank – is the first in the country to make access to customer service more seamless and secure by leveraging Nuance’s market-leading fraud-preventing biometrics technology. Continue reading Nuance Voice Biometrics to Boost Customer Experience and Security at Allied Irish Banks (AIB) →

The BBC Radio 4 Christmas Appeal with St Martin-in-the-Fields launched on Sunday 2nd December to help thousands of homeless people, or those in danger of losing their homes. The donation line on 0800 082 82 84 is being promoted on Radio 4 throughout the week, and Oxford-based cloud communications provider, Sesui, has extended its pop-up cloud contact centre to support what everyone hopes will be a much-needed influx of seasonal goodwill. Continue reading Pop up cloud contact centre to support record-breaking Radio 4 Christmas Appeal for homelessness →

Bright Pattern, a leading global provider of innovative cloud contact center software, announced that it has been selected by an industry-leading global travel and experiences booking platform to serve as the core of its customer engagement operation. Continue reading Innovative “Unicorn” Global Travel Services Company Deploys Bright Pattern Contact Center for Omnichannel Customer Engagement →

Accenture has helped Telefónica, one of the world’s largest private telecommunications companies, transform its customer experience with a complete overhaul of its digital experience for customers in Brazil, Chile, Mexico, Spain and the U.K. Continue reading Accenture Helps Telefónica Transform the Customer Experience →

Grupo Anfi, one of the most important vacation membership companies in Europe, has trusted its communications to Avaya by implementing Avaya IP Office at its two call centres. Continue reading Grupo Anfi Selects Avaya’s All-In-One Multichannel Contact Centre Solution →

Sonasoft Corp, a leader in innovative eDiscovery and artificial intelligence (AI) solutions, is pleased to announce that it has landed a significant contract to provide a Fortune 1000 Company with Sonasoft’s newly developed Artificial Intelligence (AI) solution. Continue reading Sonasoft Wins Significant Contract to Provide AI Solution to Fortune 1000 Tech Company →