Bright Pattern, a leading global provider of innovative cloud contact center software, announced that it has been selected by an industry-leading global travel and experiences booking platform to serve as the core of its customer engagement operation. Continue reading Innovative “Unicorn” Global Travel Services Company Deploys Bright Pattern Contact Center for Omnichannel Customer Engagement →

Accenture has helped Telefónica, one of the world’s largest private telecommunications companies, transform its customer experience with a complete overhaul of its digital experience for customers in Brazil, Chile, Mexico, Spain and the U.K. Continue reading Accenture Helps Telefónica Transform the Customer Experience →

Grupo Anfi, one of the most important vacation membership companies in Europe, has trusted its communications to Avaya by implementing Avaya IP Office at its two call centres. Continue reading Grupo Anfi Selects Avaya’s All-In-One Multichannel Contact Centre Solution →

Sonasoft Corp, a leader in innovative eDiscovery and artificial intelligence (AI) solutions, is pleased to announce that it has landed a significant contract to provide a Fortune 1000 Company with Sonasoft’s newly developed Artificial Intelligence (AI) solution. Continue reading Sonasoft Wins Significant Contract to Provide AI Solution to Fortune 1000 Tech Company →

Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced it has been awarded a subscription contract by the Federal Bureau of Investigation (FBI) Business Process Management Unit (BPMU). The FBI will deploy a number of Pega-based applications, including human resources, finance, and security applications that improve workflow and automate processes to improve efficiency and meet both immediate and future organizational needs. Continue reading FBI Selects Pega to Streamline Operations Across Bureau →

TVH, the global supplier of parts and accessories for material handling and industrial equipment, has selected Confirmit to support the implementation of its new worldwide Voice of the Customer (VoC) programme. Continue reading TVH uses Voice of the Customer to elevate the B2B customer experience →