Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced it has been awarded a subscription contract by the Federal Bureau of Investigation (FBI) Business Process Management Unit (BPMU). The FBI will deploy a number of Pega-based applications, including human resources, finance, and security applications that improve workflow and automate processes to improve efficiency and meet both immediate and future organizational needs. Continue reading FBI Selects Pega to Streamline Operations Across Bureau →

TVH, the global supplier of parts and accessories for material handling and industrial equipment, has selected Confirmit to support the implementation of its new worldwide Voice of the Customer (VoC) programme. Continue reading TVH uses Voice of the Customer to elevate the B2B customer experience →

Ooma, Inc., a smart communications platform for businesses and consumers, today announced that K4Connect, a mission-centered technology company that creates solutions that serve and empower older adults and individuals living with disabilities, has selected Ooma Enterprise to boost efficiency and responsiveness in the company’s customer support department. Continue reading K4Connect Selects Ooma Enterprise To Boost Call Center Efficiency and Responsiveness →

Mitel® signed a multi-year partnership with Liverpool Football Club (LFC) to become the Club’s Official Global Unified Communications Partner. LFC and Mitel will work together to enhance the fan and employee experience by implementing a high-performance cloud communications and collaboration solution. Continue reading Liverpool Football Club Scores a Win With Mitel Cloud Solution for Communications and Collaboration →

Optus Business announced that major industrial company CSR Limited (ASX: CSR) has signed a $12m three-and-a-half -year agreement for Optus to provide voice, data and mobile services across 150 Australian sites. Continue reading Optus Business signs a $12M Strategic Partnership with CSR →

DNA is a Finnish telecommunications company that offers the full range of telecommunications services and devices to both consumers and business customers. As Finland’s third largest telco, the company places customer satisfaction at the heart of its products and online services. Continue reading Amplience helps DNA evolve their online customer experience →