NGDATA™, the customer experience management solutions company announced that Bouygues Telecom, a leading French mobile phone, Internet service and IPTV provider, is using NGDATA SmartVideo to enhance the effectiveness of its customer service and experience initiatives. Continue reading Bouygues Telecom Deploys NGDATA SmartVideo to Enhance and Personalize the Customer Experience
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Innovate Loan Servicing Selects CallMiner Speech Analytics to Improve Contact Centre Efficiency and Collector Effectiveness
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that Innovate Loan Servicing has implemented CallMiner Eureka as its speech analytics platform to drive efficiency within its contact centre and improve its collector effectiveness. Continue reading Innovate Loan Servicing Selects CallMiner Speech Analytics to Improve Contact Centre Efficiency and Collector Effectiveness
Bupa Global Continues to Drive Business Change with Confirmit
Leading international health insurer Bupa Global has strengthened its relationship with Confirmit to use the company’s solutions to run its highly successful Customer Experience programme. Continue reading Bupa Global Continues to Drive Business Change with Confirmit
Echo takes billing software global with first Australian water sector client
Following the launch of Aptumo, an innovative new SaaS billing software solution, outsourced utilities customer engagement specialist, Echo Managed Services, has secured its first international contract with Coliban Water in Victoria, Australia. Continue reading Echo takes billing software global with first Australian water sector client
Barry University and LivePerson bring conversational commerce to education
LivePerson, the leading provider of conversational commerce solutions announced that it enables Barry University to message with current and prospective students over WhatsApp, Facebook Messenger, SMS, and the web. Students can ask questions about everything from the application process to academic programs and receiving their transcripts, all in the same convenient way they talk with their friends and family. Continue reading Barry University and LivePerson bring conversational commerce to education
Market Force Information Expands Customer Experience Management Business with RingCentral’s Collaborative Contact Centre Solution
RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that Market Force Information (Market Force), a leader in customer experience management, has selected RingCentral to expand its contact centre operations and enhance productivity of its global workforce across multiple locations in US, Canada, and Europe. Continue reading Market Force Information Expands Customer Experience Management Business with RingCentral’s Collaborative Contact Centre Solution