Natterbox, a leading provider of global voice services, announced that it is working with Airsorted Limited, a host management platform for home letting across multiple platforms including Airbnb, Expedia, HomeAway and Booking.com. The fast-growing start-up, recently in the Top 10 UK start-ups, has seen huge success since its launch in 2015, using technology to provide a 360-degree service including managing guests, price optimisation, marketing and cleaning. Continue reading Airsorted Selects Natterbox To Support Accelerated Growth →

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has helped Click Travel transform its customer service experience while improving employee engagement. Continue reading Click Travel voyages to the cloud to transform customer service experience →

8×8 announced that Sunwarrior, a fast growing health-conscious, all natural, raw superfood company, has selected the 8×8 X Series cloud voice, collaboration and contact centre solution to provide their organization with one system of engagement and intelligence. Continue reading Fast-Growing Superfood Company Selects 8×8 for Its One Communications and Contact Centre Solution →

BBVA and IPsoft announced a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. These solutions will maximize the user experience when interacting with BBVA, by offering them a customized service across all channels. Continue reading BBVA Selects IPsoft to Automate Its Customer Support Services →

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, announced that the operator of the world’s first Globalized Network and leader in integrated satellite communications, Intelsat, has selected RingCentral as its cloud communications and collaboration solutions provider across its global locations. Continue reading Intelsat Empowers Global Workforce with RingCentral Cloud Communications Solutions →

Luminoso, the natural language company that provides AI-powered customer insight, and Liberty Global, the world’s biggest international TV and broadband company, have announced that they are to work together to enhance Liberty Global’s customer service and engagement initiatives. Continue reading AI Specialists Luminoso Announces New Client Liberty Global →