Independent schools group Cognita is leading the way in delivering a better student experience by implementing a dedicated Voice of the Student (VoS) program across its 69 schools using the Confirmit Horizons platform. Continue reading Cognita uses the Voice of the Student to Drive Wellbeing at School →

A strategic plan to connect more closely with customers using social media has resulted in an 85% growth in engagement across Facebook, Twitter and Instagram for KitchenAid, the leading countertop appliance brand since it implemented CX Social, a dedicated social media management platform from Clarabridge. Continue reading Adding Social Care into the Customer Experience Mix is a Recipe for Success for KitchenAid →

Pindrop announced a partnership with Bank of the West, enabling the financial services company to further expand its exceptional customer experience. Pindrop’s solutions will provide fraud-detection for Bank of the West customers powered through its proprietary machine learning technology. Continue reading Pindrop’s Machine Learning Technology To Enhance Bank of the West Call Center Customer Experience →

Avaya announced that Portugal’s emergency services have adopted its suite of communication solutions to transform their existing systems in preparation for eCall, the next-generation automated vehicle aid system. Continue reading Avaya Transforms Portugal’s Emergency Services Communications Systems to Prepare for eCall →

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, is helping SOLARWATT GmbH enhance its customer experience and sales performance with its NVM platform. Continue reading SOLARWATT to transform service experience for European customer base with NewVoiceMedia →

Eldon, a British insurance broker specialising in personal and commercial insurance, has chosen Semafone™’s award-winning payment card security solution Cardprotect™, to secure card data belonging to customers who make payments over the phone. Continue reading Eldon ensures payments compliance with Semafone and Blackstar Solutions →