Pindrop announced a partnership with Bank of the West, enabling the financial services company to further expand its exceptional customer experience. Pindrop’s solutions will provide fraud-detection for Bank of the West customers powered through its proprietary machine learning technology. Continue reading Pindrop’s Machine Learning Technology To Enhance Bank of the West Call Center Customer Experience →

Avaya announced that Portugal’s emergency services have adopted its suite of communication solutions to transform their existing systems in preparation for eCall, the next-generation automated vehicle aid system. Continue reading Avaya Transforms Portugal’s Emergency Services Communications Systems to Prepare for eCall →

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, is helping SOLARWATT GmbH enhance its customer experience and sales performance with its NVM platform. Continue reading SOLARWATT to transform service experience for European customer base with NewVoiceMedia →

Eldon, a British insurance broker specialising in personal and commercial insurance, has chosen Semafone™’s award-winning payment card security solution Cardprotect™, to secure card data belonging to customers who make payments over the phone. Continue reading Eldon ensures payments compliance with Semafone and Blackstar Solutions →

Talkdesk announced that Ixia, a Keysight Business and leading provider of testing, visibility and security solutions, will replace the company’s current contact system with the Talkdesk Enterprise Contact Center Platform. Facing significant cost obstacles to upgrade their on-premises hardware, Ixia will leverage the value and flexibility of Talkdesk’s contact centre as a customized service solution that will help meet their global customer service needs. Continue reading Ixia, a Keysight Business, Selects Talkdesk to Power Customer Experience →