NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, is helping SOLARWATT GmbH enhance its customer experience and sales performance with its NVM platform. Continue reading SOLARWATT to transform service experience for European customer base with NewVoiceMedia
Category Archives: Who’s Buying What?
Eldon ensures payments compliance with Semafone and Blackstar Solutions
Eldon, a British insurance broker specialising in personal and commercial insurance, has chosen Semafone™’s award-winning payment card security solution Cardprotect™, to secure card data belonging to customers who make payments over the phone. Continue reading Eldon ensures payments compliance with Semafone and Blackstar Solutions
Ixia, a Keysight Business, Selects Talkdesk to Power Customer Experience
Talkdesk announced that Ixia, a Keysight Business and leading provider of testing, visibility and security solutions, will replace the company’s current contact system with the Talkdesk Enterprise Contact Center Platform. Facing significant cost obstacles to upgrade their on-premises hardware, Ixia will leverage the value and flexibility of Talkdesk’s contact centre as a customized service solution that will help meet their global customer service needs. Continue reading Ixia, a Keysight Business, Selects Talkdesk to Power Customer Experience
DEKRA Automotive solutions enhance their remote car sales with Diabolocom’s innovative contact centre solutions
DEKRA Automotive Solutions, the market leader for business services in the automotive industry, enlisted Diabolocom’s innovative call centre technology to increase efficiency in their telephone campaigns and drive sales. Continue reading DEKRA Automotive solutions enhance their remote car sales with Diabolocom’s innovative contact centre solutions
Virtusa and Pegasystems help Digital Federal Credit Union Transform Member Experiences with Enhanced CRM System
Virtusa Corporation, a global provider of digital engineering and IT outsourcing services that accelerate business outcomes for its clients, and Pegasystems, Inc., the software company empowering customer engagement at the world’s leading enterprises, announced that Digital Federal Credit Union (DCU), New England’s largest credit union, implemented a state-of-the-art digital customer relationship management (CRM) system to enhance end-user experiences and improve staff efficiency. Continue reading Virtusa and Pegasystems help Digital Federal Credit Union Transform Member Experiences with Enhanced CRM System
Journeycall signs £1.6 million contract with Sabio
Customer experience solutions expert Sabio has secured a major £1.6 million contract from Journeycall – the UK’s largest dedicated transport contact centre. Under the five-year contract, Sabio will deploy its On Demand hosted customer contact platform to provide Journeycall with a flexible omnichannel communications solution to support the company’s expanding services business. Continue reading Journeycall signs £1.6 million contract with Sabio