Virtusa Corporation, a global provider of digital engineering and IT outsourcing services that accelerate business outcomes for its clients, and Pegasystems, Inc., the software company empowering customer engagement at the world’s leading enterprises, announced that Digital Federal Credit Union (DCU), New England’s largest credit union, implemented a state-of-the-art digital customer relationship management (CRM) system to enhance end-user experiences and improve staff efficiency. Continue reading Virtusa and Pegasystems help Digital Federal Credit Union Transform Member Experiences with Enhanced CRM System →

Customer experience solutions expert Sabio has secured a major £1.6 million contract from Journeycall – the UK’s largest dedicated transport contact centre. Under the five-year contract, Sabio will deploy its On Demand hosted customer contact platform to provide Journeycall with a flexible omnichannel communications solution to support the company’s expanding services business. Continue reading Journeycall signs £1.6 million contract with Sabio →

Marshall Sterling, a London headquartered investment management organisation, has deployed TeleWare’s Re:Call app to meet regulatory requirements. Continue reading Marshall Sterling implements Re:Call from TeleWare for regulatory compliance →

Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, announced that Diversified Consultants, Inc (DCI), one of the nation’s leading telecom collection agencies, will be deploying its award-winning Intelligent Virtual Assistants to mitigate risk, reduce cost and ensure customer satisfaction. Continue reading DCI to Deploy Interactions Intelligent Virtual Assistant to Ensure Consistency and Improve Customer Satisfaction →

Avaya and NetNordic, a leading Nordic enterprise communications solutions and services provider and Avaya Diamond Partner, announced the launch of Helo.Cloud in Norway. Helo.Cloud delivers Avaya’s unified communications and contact centre solutions in the way that best meets end-user customers’ needs. Continue reading NetNordic to Accelerate Norwegian Cloud Adoption with Avaya →

CGI and Lufthansa Group, Germany’s largest airlines, have entered into a five-year strategic partnership for the delivery of infrastructure and digitalization services. As part of Lufthansa’s multi-provider strategy, CGI will manage the company’s traditional infrastructure functions, such as its data center operations and workplace/network services, as well as assist the company in implementing its digitalization strategy. Continue reading Lufthansa Group chooses CGI as strategic partner for infrastructure and digital transformation services →