Zappix, a leading provider of cloud-based Visual IVR platforms improving digital self-service and transforming the user journey during contact centre interactions, has delivered a positive ROI for a major distributed US retailer with over 100,000 employees that implemented their solution for human resources use. Continue reading Zappix, Inc. Visual IVR Implemented by Major Retailer to Improve Self-Service
Category Archives: Who’s Buying What?
Bright Pattern Delivers Cloud-Based Contact Centre Solution to Award-Winning Technical Support Company
Bright Pattern, leading provider of omnichannel cloud contact centre software, helps 80024Support improve customer experience by replacing outdated premise-based contact centre technology. 80024Support provides professional technical help desk services and customer care strategies for many leading technology brands across the USA, Canada, and Mexico, as well as other regions around the world. Continue reading Bright Pattern Delivers Cloud-Based Contact Centre Solution to Award-Winning Technical Support Company
BazarChic improves its customer satisfaction with Diabolocom
BazarChic, leading French online private sales player and subsidiary of Galeries Lafayette group, has transformed its customer experience by incorporating new and improved contact centre technology. Continue reading BazarChic improves its customer satisfaction with Diabolocom
Record 700 Customers Pick Genesys to Propel Customer Experience Transformation
Genesys® has grown its market share with nearly 700 organisations moving from legacy contact center systems to the Genesys Customer Experience Platform since the start of 2017. The company made the announcement at CX18, its annual customer conference taking place this week in Nashville. Continue reading Record 700 Customers Pick Genesys to Propel Customer Experience Transformation
Discovery Education Selects Talkdesk Contact Centre Platform to Replace Avaya System
Talkdesk, the enterprise contact centre platform, announced Discovery Education, the leading provider of digital content and professional development for K-12 classrooms worldwide, has selected Talkdesk to replace their legacy Avaya customer contact system. Continue reading Discovery Education Selects Talkdesk Contact Centre Platform to Replace Avaya System
Top 100 US Automotive Dealership Selects 8×8 to Improve Employee and Customer Engagement
8×8 announced that Gettel Automotive Group, ranked 68th on Automotive News’ annual top US automotive dealership groups list, has selected 8×8 to move almost 1,000 employees from their current cloud communications solution to the newly announced X Series, the next generation enterprise system of engagement and intelligence. Continue reading Top 100 US Automotive Dealership Selects 8×8 to Improve Employee and Customer Engagement