LivePerson, a leading provider of conversational commerce solutions, has announced an agreement with HSBC to bring conversational commerce to customers worldwide, allowing them to text with the bank as easily and conveniently as they text with their friends and family in messaging apps. Continue reading LivePerson and HSBC bring conversational commerce to banking
Category Archives: Who’s Buying What?
Veridian Credit Union Implements CallMiner Eureka and myEureka Speech Analytics to Increase Member Satisfaction
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced that Veridian Credit Union has selected CallMiner’s Eureka platform and myEureka solution for a complete contact centre analytics platform that analyzes 100% of member conversations and automates agent performance feedback. Continue reading Veridian Credit Union Implements CallMiner Eureka and myEureka Speech Analytics to Increase Member Satisfaction
Zappix, Inc. Visual IVR Implemented by Major Retailer to Improve Self-Service
Zappix, a leading provider of cloud-based Visual IVR platforms improving digital self-service and transforming the user journey during contact centre interactions, has delivered a positive ROI for a major distributed US retailer with over 100,000 employees that implemented their solution for human resources use. Continue reading Zappix, Inc. Visual IVR Implemented by Major Retailer to Improve Self-Service
Bright Pattern Delivers Cloud-Based Contact Centre Solution to Award-Winning Technical Support Company
Bright Pattern, leading provider of omnichannel cloud contact centre software, helps 80024Support improve customer experience by replacing outdated premise-based contact centre technology. 80024Support provides professional technical help desk services and customer care strategies for many leading technology brands across the USA, Canada, and Mexico, as well as other regions around the world. Continue reading Bright Pattern Delivers Cloud-Based Contact Centre Solution to Award-Winning Technical Support Company
BazarChic improves its customer satisfaction with Diabolocom
BazarChic, leading French online private sales player and subsidiary of Galeries Lafayette group, has transformed its customer experience by incorporating new and improved contact centre technology. Continue reading BazarChic improves its customer satisfaction with Diabolocom
Record 700 Customers Pick Genesys to Propel Customer Experience Transformation
Genesys® has grown its market share with nearly 700 organisations moving from legacy contact center systems to the Genesys Customer Experience Platform since the start of 2017. The company made the announcement at CX18, its annual customer conference taking place this week in Nashville. Continue reading Record 700 Customers Pick Genesys to Propel Customer Experience Transformation