Genesys® has grown its market share with nearly 700 organisations moving from legacy contact center systems to the Genesys Customer Experience Platform since the start of 2017. The company made the announcement at CX18, its annual customer conference taking place this week in Nashville. Continue reading Record 700 Customers Pick Genesys to Propel Customer Experience Transformation →

Talkdesk, the enterprise contact centre platform, announced Discovery Education, the leading provider of digital content and professional development for K-12 classrooms worldwide, has selected Talkdesk to replace their legacy Avaya customer contact system. Continue reading Discovery Education Selects Talkdesk Contact Centre Platform to Replace Avaya System →

8×8 announced that Gettel Automotive Group, ranked 68th on Automotive News’ annual top US automotive dealership groups list, has selected 8×8 to move almost 1,000 employees from their current cloud communications solution to the newly announced X Series, the next generation enterprise system of engagement and intelligence. Continue reading Top 100 US Automotive Dealership Selects 8×8 to Improve Employee and Customer Engagement →

Verint® announced that the UK’s Stockport Metropolitan Borough Council has implemented its latest Engagement Management Professional solution to support council employees in the delivery of effective, consistent, quality service to its nearly 300,000 citizens. Continue reading Stockport Metropolitan Borough Council Advances Digital-First Approach With Verint →

Marriott International, Inc., the global leader in hospitality, and Salesforce, the global leader in CRM, today announced the global rollout of Marriott’s new customer recognition platform. Powered by Salesforce, the platform enables Marriott to conduct one, continuous interaction with members of its loyalty programs across guest channels including call centres, on-property, web and mobile, on a global scale. Continue reading Marriott International Launches Global Customer Recognition Platform Powered by Salesforce, Providing Personalization at Scale Across All Consumer Touchpoints →