Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing announced it is working with HEINEKEN Spain, the leading developer and marketer of premium beer and cider brands including Heineken®, Cruzcampo, Amstel and Buckler, to automate its order management process. HEINEKEN was looking to improve customer response times, reduce manual handling of errors and increase visibility over orders received via all channels. Continue reading HEINEKEN Spain Delivering Improved Customer Service Using Esker’s Order Processing Solution →

8×8, a leading provider of global cloud communications and customer engagement solutions announced it has been selected by Swisher International, Inc., one of the world’s largest cigar companies, to enhance communications and collaboration across its 1,300-employee global organization in order to deliver exceptional customer experiences. Continue reading One of the World’s Largest Cigar Companies, Swisher International, Selects 8×8 to Enhance Global Communications, Collaboration and Customer Engagement →

A homegrown SME has landed a pivotal role in the UK’s largest recent public sector contract that will see Glasgow evolve into a “globally renowned” digital city. Continue reading Commsworld Secures £30million Contract in Glasgow City Council ICT Deal →

Kadence International, one of the world’s leading marketing insight agencies, has selected Confirmit Horizons as the technology solution to support its ambitious vision for growth in 2018 and beyond. The solution will drive both the company’s data solutions and insight business areas. Continue reading Kadence Positioned for Ambitious Growth with Confirmit →

Wirecard, one of the leading global specialists for digital financial technology, will soon offer innovative, fully-digital and automated consumer interaction experiences via a Chatbot handling consumer enquiries. The fastest growing mobile payment solution in Europe, boon by Wirecard, will be the first mobile payment app to benefit from this new way of managing consumer interactions based on Deep Learning and Artificial Intelligence from Astute Solutions. Continue reading Wirecard Offers Next Generation Consumer Touchpoints via Chatbots →

Medallia announced that TUI UK and Ireland has implemented a best-in-class customer experience program in its 600 retail stores. TUI UK is the largest holiday brand, delivering unique and modern holiday experiences for its customers every year. TUI UK uses Medallia to understand real-time customer feedback, which in turn helps to empower store managers by better understanding customer sentiment and to take quick action. Continue reading TUI UK & Ireland Implements Medallia to Expand Commitment to Customers →