eGain, the leading provider of cloud-based customer engagement solutions, announced that Paylocity, a leading cloud-based provider of payroll and HCM (human capital management) software solutions, selected eGain’s AI reasoning solution to help guide its customer service team to fast, accurate, and consistent answers as they continue their focus on providing high-touch client service. Continue reading Paylocity Selects eGain® AI™ to Help Guide Customer Service Experience →

Evolve IP, an innovative cloud strategy company, is using Oracle Communications to modernize its European network infrastructure and deliver new services to customers. Evolve IP has deployed Oracle Communications Session Border Controller (SBC) to enable secure IP-based access for their hosted contact center software, and for several other services including SIP trunking, hosted business telephony, CRM integration, and fixed-mobile integration. Continue reading Oracle Communications Helps Evolve IP Expand Services →

Avaya announced that Imperium Software Technologies, a leading regional ICT solutions provider, is the latest company in the Middle East to be authorized to provide the “Powered by Avaya” cloud offerings. “Powered by Avaya” is designed to meet the growing needs of midmarket customers in the region for cloud-based communications solutions. Continue reading Imperium to Accelerate Regional SMB Cloud Adoption with Avaya →

Eletropaulo, the largest electricity distribution company in terms of consumption and turnover in Latin America, will migrate its customer service platform to the Avaya cloud solution. As part of the company’s digital transformation plan, Eletropaulo has signed a five-year contract with Avaya, taking an important step towards optimizing and automating its customer service operations. Continue reading Eletropaulo Migrates Customer Service to Avaya Cloud →

Bright Pattern, a leading provider of omnichannel cloud contact center software, has helped 80024Support improve customer experience by replacing outdated premise-based contact center technology. Continue reading Bright Pattern Delivers Cloud-Based Contact Centre Solution to Award-Winning Technical Support Company →

Jacada announced that it has signed a material deal to provide enterprise customer service software solutions for one of the largest mobile telecommunications operators in America. Continue reading Jacada Selected by Leading American Telecom to Provide Real-Time Robotic Process Automation, Agent Guidance, and Desktop Unification →