Zang, an Avaya company, announced that Volar Mobile is using the Zang® Cloud Communications Platform as a Service (CPaaS) to power its SMS proactive outreach service. This agile Cloud platform enables the startup to help non-profits connect with donors and businesses to connect with customers using a highly flexible, cost-efficient messaging channel. Continue reading Avaya and Zang Cloud Help Start-up Boost Donor and Customer Engagement →

NICE inContact, a NICE business, announced that Govolution, a leader in multichannel payment technology including contact center payments, has selected and is implementing NICE inContact CXoneTM IVR for over 50 Govolution clients, in industries including healthcare, government, insurance and others, to power fast and secure consumer credit card payments and to reduce agent-assisted call handle time by an estimated 20 to 50 percent. Continue reading NICE inContact CXone Selected by Govolution, a Leader in ePayment Solutions, to Power Self-Service and Agent-Assisted Service Options for Fast and Secure Customer Experiences →

Orange, the leading French telecom operator, has been proposing since November 2017 a disruptive banking model with Orange Bank which has today reached nearly 100,000 customers. Continue reading Orange Bank brings unique customer experience with its virtual advisor powered by IBM Watson →

OpenText™, a global leader in Enterprise Information Management (EIM) announced that BNP Paribas Personal Finance, a subsidiary of the BNP Paribas Group specializing in consumer credit and mortgage lending, is using OpenText Exstream to assist in streamlining all of its communications flows exchanged with its customers. Continue reading BNP Paribas Personal Finance Streamlines Customer Communications with OpenText →

nCino, the worldwide leader in cloud banking, announced that Yorkshire Building Society has successfully deployed the nCino Bank Operating System. Continue reading Yorkshire Building Society Goes Live with nCino →

Zang, an Avaya Holdings company, announced that Mutare, an independent software developer and systems integrator with a large healthcare customer base, has integrated the Zang communication platform-as-a-service (CPaaS) to enable its exciting new business-grade text messaging solution Enterprise Text. Continue reading Avaya and its Zang Cloud Platform Help Mutare Bring Next-level Text Messaging to the Enterprise →