Mitel®, a global leader in business communications, has secured a contract with leading English Premier League Football Club, Tottenham Hotspur, to help enhance the communication experience for staff and fans at the Club’s soon-to-be-completed, state-of-the-art stadium. Continue reading Tottenham Hotspur Chooses Mitel Unified Communications to Support World-Class Entertainment Experience at its New Stadium →

Daisy Group, the UK’s largest independent supplier of business communications and IT solutions, has strengthened its relationship with leading care home company Barchester, it was announced. Continue reading Daisy Group and Barchester Strengthen Relationship with £180,000 Telephone Deal →

Zang, an Avaya company, announced that Volar Mobile is using the Zang® Cloud Communications Platform as a Service (CPaaS) to power its SMS proactive outreach service. This agile Cloud platform enables the startup to help non-profits connect with donors and businesses to connect with customers using a highly flexible, cost-efficient messaging channel. Continue reading Avaya and Zang Cloud Help Start-up Boost Donor and Customer Engagement →

NICE inContact, a NICE business, announced that Govolution, a leader in multichannel payment technology including contact center payments, has selected and is implementing NICE inContact CXoneTM IVR for over 50 Govolution clients, in industries including healthcare, government, insurance and others, to power fast and secure consumer credit card payments and to reduce agent-assisted call handle time by an estimated 20 to 50 percent. Continue reading NICE inContact CXone Selected by Govolution, a Leader in ePayment Solutions, to Power Self-Service and Agent-Assisted Service Options for Fast and Secure Customer Experiences →

Orange, the leading French telecom operator, has been proposing since November 2017 a disruptive banking model with Orange Bank which has today reached nearly 100,000 customers. Continue reading Orange Bank brings unique customer experience with its virtual advisor powered by IBM Watson →

OpenText™, a global leader in Enterprise Information Management (EIM) announced that BNP Paribas Personal Finance, a subsidiary of the BNP Paribas Group specializing in consumer credit and mortgage lending, is using OpenText Exstream to assist in streamlining all of its communications flows exchanged with its customers. Continue reading BNP Paribas Personal Finance Streamlines Customer Communications with OpenText →