Rant & Rave announces it has been appointed by Fortnum & Mason, the world renowned luxury retail brand, to enhance its customer experience programme and maximise the quantity and quality of customer feedback. Continue reading Fortnum & Mason adopts Rant & Rave’s Fast Feedback to drive its customer experience programme
Category Archives: Who’s Buying What?
Five-star communications technology for luxury Adare Manor
ALE, operating under the Alcatel-Lucent Enterprise brand, announced that the luxury Adare Manor in Limerick, Republic of Ireland, has selected a state-of-the-art telephony and BYOD Mobile Guest Softphone solution for its guests and staff. The transformation is part of a large-scale refurbishment in preparation for its bid to host the 2026 Ryder Cup. Continue reading Five-star communications technology for luxury Adare Manor
Nokia transforms experience for MTN Group’s 52 million Nigerian customers
Nokia has been selected to help MTN Nigeria drive its transformation from network- to customer-centric operations and improve the experience for its 52 million customers. Continue reading Nokia transforms experience for MTN Group’s 52 million Nigerian customers
Runnymede Borough Council selects Capita’s One Digital Enterprise platform
Runnymede Borough Council has selected Capita One’s Digital Enterprise platform following a competitive process. The customer relationship management system and online customer portal will integrate with the Council’s back office systems. Continue reading Runnymede Borough Council selects Capita’s One Digital Enterprise platform
National Debt Relief Selects Twilio to Replace Legacy Contact Centre
Twilio, the leading cloud communications platform company, announced that National Debt Relief is replacing its legacy contact center technology and moving all its customer communications to Twilio. In just 90 days, National Debt Relief rolled out a contact center solution built on Twilio’s scalable, secure APIs that will serve 1,300 agents and employees across three service centers. Continue reading National Debt Relief Selects Twilio to Replace Legacy Contact Centre
Malindo air enhances customers experience with Aspect Software’s omni-channel contact centre solution
Malindo Air, recipient of Asia Pacific Regional Airline of the Year, has successfully implemented an Omni-Channel Contact Center Solution from Aspect Software, a leading provider of fully-integrated customer Interaction Management, Workforce Optimization, Self-Service and 6 time recipient of the Frost & Sullivan Asia Pacific Outbound Systems Market Share Leadership Award. Continue reading Malindo air enhances customers experience with Aspect Software’s omni-channel contact centre solution