Synchronoss, a global leader and innovator of cloud, messaging, and digital products announced it has been selected by Sprint to lead the transformation of its online environment for business customers. Synchronoss’ Digital platform will help Sprint simplify its online order management process, generate more revenue, and reduce its costs. Continue reading Sprint Selects Synchronoss to Lead its Digital Transformation →

At the Mobile World Congress Daimler Financial Services presents a digital human concept called ‘Sarah’, which in the future will redefine the link between man and machine using artificial and emotional intelligence. ‘Sarah’ will be able to assist customers similar to a personal concierge, with the goal to offer the right information at the right time with a convenient and emotionally intelligent, digital touchpoint. Continue reading Daimler Financial Services is transforming the customer experience with emotionally intelligent digital humans →

In its efforts to continue pioneering innovative banking solutions, UAE’s leading financial institution, Mashreq, announced that it is working with Blue Prism to increase productivity, improve customer experiences and deliver new services. Continue reading Mashreq Bank Selects Blue Prism to Drive Innovation Across All Banking Functions →

CLX Communications a leading provider of global cloud-based communication solutions announced that it has agreed to a new messaging partnership with Groupon, the global, local e-commerce marketplace where people discover and save on amazing things to do, see, eat and buy in their local neighbourhood. Continue reading CLX Communications Signs Messaging Agreement with Local Ecommerce Leader Groupon →

Zang, an Avaya Holdings Corp. company, announced that Mutare, an independent software developer and systems integrator with a large healthcare customer base, has integrated the Zang Cloud communication platform-as-a-service (CPaaS) into its exciting new business-grade text messaging solution Enterprise Text. Continue reading Zang Cloud Helps Mutare Bring Next-level Text Messaging to the Enterprise →

Teleopti announced that CEGA Group, one of the world’s leading providers of medical and security assistance, travel risk, medical screening and claims management services, has deployed the company’s strategic Workforce Management (WFM) technology to introduce smarter scheduling for contact center agents and to support a growing international business. Continue reading CEGA Group gains time and cost savings using Teleopti WFM for smarter contact centre scheduling →