Synchronoss, a global leader and innovator of cloud, messaging, and digital products announced it has been selected by Sprint to lead the transformation of its online environment for business customers. Synchronoss’ Digital platform will help Sprint simplify its online order management process, generate more revenue, and reduce its costs.
Stage one of the new deployment will be focused on Sprint’s wireless business customers, but will extend to include wireline, IoT, and Sprint value added solution business operations in the future.
Sprint, through its Sprint Now program, remains on the digital transformation offensive, enhancing its online channels to constantly improve its customer experience. Sprint’s relationship with Synchronoss is central to this initiative as it looks to simplify its online order management process, through the creation of a converged customer experience portal. Once accessed, this portal will enable all Sprint business users to view and manage existing services simply and securely.
The consolidation of all Sprint’s business services onto one common platform will see the operator radically improve time-to-market for new services. The streamlining of the online ordering capability will create new real-time service bundling opportunities for Sprint. These will be further enhanced by Synchronoss’ ability to provide premium customer insights and analytics to Sprint. This data can be further interpreted to build enhanced, personalized, and better targeted offers to further drive service engagement and monetization.
Synchronoss’ Digital platform is a pre-integrated product, providing a fully personalized and tailored customer interface. It therefore requires less operator legacy system integration and can be operationalized rapidly. This will help Sprint remain highly agile and able to quickly capitalize on new opportunities. Furthermore, as a self-care focused customer portal, Synchronoss’ Digital platform will drive dramatic customer care savings by diverting contacts away from the call center environment.
“Our Sprint Now transformation program is a multi-dimensional strategy, designed to offer the best possible user experience, while making us more agile, innovative, and profitable,” says Kim Green-Kerr, SVP, Sprint Business Solutions. “Our relationship with Synchronoss will help us dramatically simplify our online environment for our business customers, giving them control of their order management and customer care requirements. This will combine to accelerate new service availability, drive better online adoption, and reduce customer care costs.”
“The vast majority of global service providers are on a digital transformation journey,” says Glenn Lurie, CEO, Synchronoss. “Sprint is on the offensive looking to gain every ounce of value from its online operations to become faster, more profitable while delivering a better overall customer experience. Our Digital service portfolio helps global operators strip cost and complexity from their legacy order management, customer care and channels. It will enable all global service providers to remain highly competitive despite an increasingly challenging business environment.”