Tessi Graddo BPO, a subsidiary company of Tessi Group, specialized in BPO operational services and contact center outsourcing, has chosen Enghouse Interactive solutions to address the company’s opening to the market, its growth and the marketing of its digital transformation services. Continue reading Tessi Graddo BPO chooses Enghouse Interactive Solutions for its Expansion Process →

Selligent Marketing Cloud, a B2C Marketing Automation platform announced Auto Trader as a client. Auto Trader is the UK and Ireland’s largest digital automotive marketplace, and sits at the heart of the UK car buying and selling process. Continue reading Auto Trader partners with Selligent Marketing Cloud to motor ahead with customer engagement strategy →

Tupl announced that T-Mobile has deployed its Automated Customer Care Resolution (ACCR) tool. Tupl’s platform uses AI to resolve technically complex and time-consuming issues. The ACCR tool provides T-Mobile’s customer care reps with detailed and easy to understand cause reports and technical resolutions, so they can more quickly serve customers. Continue reading Tupl Deploys AI Technology with T-Mobile US →

Thunderhead, the leader in enterprise technology for customer engagement announces that its ONE Engagement Hub (ONE) has been selected by PageGroup to build better relationships with candidates and hiring clients. PageGroup provides specialist recruitment services spanning 25 disciplines, across 36 countries, including businesses ranging from SMEs to global blue-chip organisations. Continue reading PageGroup Recruits Thunderhead to Build Effortless Engagement →

NEC Asia Pacific and NEC Corporation announced the successful testing and roll-out of a facial recognition system at OCBC Bank’s Holland Village branch to identify Premier Banking customers. OCBC Bank is one of the first in Singapore’s banking sector to adopt such a system as part of its digital efforts to improve service excellence. Continue reading NEC’s facial recognition system elevates customer experience at OCBC Bank →

Nuance announced Jetstar has extended the deployment of web virtual assistant “Jess” to Facebook Messenger to offer more points of contact for its customers to engage. Powered by AI-driven virtual assistant, Nuance Nina, Jess is now capable of providing real-time conversations on Facebook Messenger to resolve customer queries across Australia, New Zealand, and Asia. Continue reading Jetstar Brings Nuance Nina-Powered Virtual Assistant “Jess” to Facebook Messenger in Industry First →