NEC Asia Pacific and NEC Corporation announced the successful testing and roll-out of a facial recognition system at OCBC Bank’s Holland Village branch to identify Premier Banking customers. OCBC Bank is one of the first in Singapore’s banking sector to adopt such a system as part of its digital efforts to improve service excellence. Continue reading NEC’s facial recognition system elevates customer experience at OCBC Bank →

Nuance announced Jetstar has extended the deployment of web virtual assistant “Jess” to Facebook Messenger to offer more points of contact for its customers to engage. Powered by AI-driven virtual assistant, Nuance Nina, Jess is now capable of providing real-time conversations on Facebook Messenger to resolve customer queries across Australia, New Zealand, and Asia. Continue reading Jetstar Brings Nuance Nina-Powered Virtual Assistant “Jess” to Facebook Messenger in Industry First →

Infinite Convergence Solutions, a global leader in messaging and mobility, today announces Guaranty Trust Bank (UK) Limited (GTBank UK), a UK fully owned subsidiary of Guaranty Trust Bank Plc, one of the leading financial services providers in Nigeria, has selected Infinite Convergence’s Enterprise Messaging Service (EMS) as its next-generation messaging platform. Continue reading GTBank UK Implements Infinite Convergence’s Leading Enterprise Messaging Service →

Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing announced it is working with HEINEKEN Spain, the leading developer and marketer of premium beer and cider brands including Heineken®, Cruzcampo, Amstel and Buckler, to automate its order management process. HEINEKEN was looking to improve customer response times, reduce manual handling of errors and increase visibility over orders received via all channels. Continue reading HEINEKEN Spain Delivering Improved Customer Service Using Esker’s Order Processing Solution →

8×8, a leading provider of global cloud communications and customer engagement solutions announced it has been selected by Swisher International, Inc., one of the world’s largest cigar companies, to enhance communications and collaboration across its 1,300-employee global organization in order to deliver exceptional customer experiences. Continue reading One of the World’s Largest Cigar Companies, Swisher International, Selects 8×8 to Enhance Global Communications, Collaboration and Customer Engagement →

A homegrown SME has landed a pivotal role in the UK’s largest recent public sector contract that will see Glasgow evolve into a “globally renowned” digital city. Continue reading Commsworld Secures £30million Contract in Glasgow City Council ICT Deal →