Thunderhead, the leader in enterprise technology for customer engagement announces that its ONE Engagement Hub (ONE) has been selected by PageGroup to build better relationships with candidates and hiring clients. PageGroup provides specialist recruitment services spanning 25 disciplines, across 36 countries, including businesses ranging from SMEs to global blue-chip organisations.
Thunderhead’s ONE Engagement Hub is a cloud-based customer engagement platform that enables organizations across all industry sectors to leverage real-time insight and journey behaviour to drive conversation-led engagement, building stronger and more valuable relationships with their customers and clients.
As a core component of their global engagement strategy, ONE will provide a real-time omnichannel view of the customer journey across the three brands at PageGroup; Page Personnel, Michael Page and Page Executive. ONE will then use this insight to help recruiters have consistent and relevant conversations with their clients and candidates that meet their needs wherever and whenever they interact.
Eamon Collins, Group Marketing Director at PageGroup, said, “The relationships we build with candidates and clients, past and present, are central to the long-term success of PageGroup and our affiliated brands. Thunderhead’s ONE is a unique platform for customer engagement and quickly gives us the ability to truly understand our candidates and clients. It also allows us to service their individual needs in real-time, regardless of channel or brand, marking a momentous and pivotal point in our ability to build deep and on-going engagement with them.”
Glen Manchester, CEO and founder, Thunderhead, said, “Progressive brands are increasingly focussed on organising their business around the customer, which is great. However, the challenge has remained that until now the technology needed to meet the needs of today’s omnichannel customer and execute against the vision hasn’t been available. We designed ONE to be a fast-to-deploy, easy to use solution that allows brands to truly change the way they engage with customers and prospects. We’re really pleased that ONE has been selected by PageGroup, and we’re looking forward to working with the team on their vision for effortless engagement in recruitment services.”