IMImobile, a cloud communications software and solutions provider, has been chosen by CarillionAmey to improve their contact centre experience through digital channels, for customers using their services across the defence estate in the UK. Continue reading IMImobile wins contract with CarillionAmey to deliver digital contact centre optimisation
Category Archives: Who’s Buying What?
HP selects CafeX with Microsoft Dynamics 365 to engage employees with personalized IT and HR services
CafeX Communications® announced that HP has selected CafeX Live Assist™ for Microsoft Dynamics 365 to provide employees with advanced omnichannel engagement services. Hosted in the Azure cloud, Live Assist for Dynamics 365 is co-engineered by CafeX and Microsoft to give customer service agents a tightly integrated experience to engage online visitors through live chat, content campaigns, co-browsing, document sharing and other remote support capabilities. Continue reading HP selects CafeX with Microsoft Dynamics 365 to engage employees with personalized IT and HR services
Telenor Innovates, Leverages Tweakker To Slash Customer Care Calls By 30%
Device intelligence leader Tweakker announces that Telenor Norway will pilot its Device Guides solution to encourage almost 1 million subscribers to use online self-care guides to resolve any smartphone and service related issue instead of calling its care centres for human support. Continue reading Telenor Innovates, Leverages Tweakker To Slash Customer Care Calls By 30%
Avaya Awarded Next-Generation Emergency Services Project in Turkey
Avaya announced it is has been awarded a project to deliver next-generation emergency services communications solutions in Turkey. The deal, part of Turkey’s NGCC112 emergency number project, will see Avaya equip Turkey’s emergency services with its eCall vehicle accident aid system, as well as enable emergency responders to communicate more effectively at the scene of any incident. Continue reading Avaya Awarded Next-Generation Emergency Services Project in Turkey
Telekom Serbia Transforms Customer Experience with Avaya
Telekom Serbia, the country’s leading communications company, has transformed its customer experience, increasing efficiency and improving quality of service, after working with Avaya on a four-year strategic plan to integrate different communications touchpoints. Continue reading Telekom Serbia Transforms Customer Experience with Avaya
Citizens Advice Scotland Calls On Avaya
Citizens Advice Scotland (CAS), the national element of the largest independent advice network in Scotland, has chosen Avaya to provide the technology behind the Patient Advice & Support Service (PASS), a new 0800 helpline service for anyone who wants to give feedback, or raise comments, concerns or complaints about NHS treatment in Scotland. Continue reading Citizens Advice Scotland Calls On Avaya