Splunk, first in delivering “aha” moments from machine data, is pleased to acknowledge that its customer Telstra is embracing the Splunk® platform to gain more insights into its business. Telstra uses various Splunk products to deliver operational information to support and strengthen its focus on customer experience.
“Since 2009 we have worked with Telstra across a number of use cases, in relation to Operational Intelligence and business analytics, to assist Telstra in reinforcing its position as a leader in customer service,” said Simon Eid, area vice president, ANZ, Splunk. “Innovative enterprises like Telstra often start with a single use case to solve a business problem but quickly realise the potential of the Splunk platform to offer deep insights and simultaneously solve a range of business challenges across the enterprise.”
“At Telstra, customer experience is our priority,” said Dave Wilson, chief automation officer, Telstra. “Splunk helps provide us with real-time data in a single dashboard via Splunk® IT Service Intelligence so that we can proactively respond to any issues.”