Tinyclues, provider of a leading artificial intelligence (AI)-first marketing solution, announced an agreement with British multinational, multichannel retailer, Arcadia Group. Continue reading British Fashion Arcadia Group Chooses Tinyclues to Leverage the Benefits of AI for Its Marketing Campaigns →

Aspect Software announces that Lazada, South East Asia’s number one online shopping and selling destination, has partnered with Aspect to enhance Lazada’s Customer Engagement technology. The company’s investment will cater to its growing online customer base across six countries in Asia Pacific it currently serves. Continue reading Lazada Selects Aspect Software as a Telephony Technology Provider Strategic Customer Engagement Partner in Asia Pacific →

Rail passengers in East Anglia who have a query while using a ticket machine can now press a button which will put them straight through to a real person who can help them buy tickets and find the best fares. Continue reading Scheidt & Bachmann’s virtual ticket agents help Greater Anglia passengers at ticket machines →

NICE announced that one of the world’s leading global investment banks will be deploying the NICE COMPASS Communication Compliance Assurance solution. By streamlining and automating its financial communication compliance processes, the NICE COMPASS solution will enable the bank to meet regulatory requirements while also reducing compliance-related workloads, costs and risks. Continue reading Leading Global Investment Bank to Automate Compliance Assurance Reporting Using NICE COMPASS →

Resilient plc announced that it has been selected by BT to provide call recording services to customers of its non-geographic numbering services. The services are available to customers of BT’s UK Inbound Contact portfolio immediately. Continue reading Resilient plc selected by BT Group to bring call recording to its UK Inbound Contact portfolio →