Resilient plc announced that it has been selected by BT to provide call recording services to customers of its non-geographic numbering services. The services are available to customers of BT’s UK Inbound Contact portfolio immediately. Continue reading Resilient plc selected by BT Group to bring call recording to its UK Inbound Contact portfolio
Category Archives: Who’s Buying What?
Premier Foods cooks up fresh IT service management delivery with Freshworks
Freshworks, the leading provider of cloud-based business software, announced that Premier Foods has completed the first phase of its IT Service Centre implementation, based on Freshservice.
Continue reading Premier Foods cooks up fresh IT service management delivery with Freshworks
Zappix Announced an Enhanced Visual IVR with Mobile Video and Image Upload Capability for Moishe’s NYC Movers
The new image and video upload capabilities from Zappix allows Moishe’s NYC Movers the ability to offer their customers a better way to interact with them; compared to the old voice menus. They now visually engage customers providing uploading of images and videos during the call. Transforming the Customer Experience (CX) during the booking of a move in a collaborative way with the sales representative using a Visual IVR on their SmartPhone. Continue reading Zappix Announced an Enhanced Visual IVR with Mobile Video and Image Upload Capability for Moishe’s NYC Movers
Jefferson County, Colorado Selects NICE Inform for New Consolidated 9-1-1 Centre Merging Eight Regional Centres
NICE announced that the Jefferson County Consolidated Communications Center Authority (JeffCom) will be deploying the full suite of NICE Inform communications recording and incident intelligence solutions to ensure the highest levels of service and public safety for residents of Jefferson County, Colorado. Continue reading Jefferson County, Colorado Selects NICE Inform for New Consolidated 9-1-1 Centre Merging Eight Regional Centres
Zurich rolls out Medallia Experience Cloud to enhance customer experience
Medallia announced it has been appointed by leading insurer Zurich to expand the use of Medallia Experience Cloud™ across its UK insurance business. Continue reading Zurich rolls out Medallia Experience Cloud to enhance customer experience
RS Components Expands Customer Experience Programme with Confirmit
Confirmit has announced that RS Components (RS), the global distributor for engineers, has renewed its agreement with the company for a further three years. RS has worked with Confirmit to implement and run its strategic Voice of the Customer (VoC) programme since 2014 and uses the Confirmit Horizons platform for all survey distribution, feedback collection, reporting, action management and alerting. Continue reading RS Components Expands Customer Experience Programme with Confirmit