Atos announces the world’s first full-scale Salesforce Einstein CRM implementation in the financial services industry, with Ulster Bank, a subsidiary of NatWest and part of RBS Group with 1.9 million customers across the Republic of Ireland and Northern Ireland. This is the first full-scale implementation of Salesforce Einstein in that it incorporates both internal CRM data and additional external customer data in one platform. Salesforce Einstein is the first-ever comprehensive CRM Artificial Intelligence (AI) Platform. Continue reading Atos delivers world-first Salesforce Einstein CRM in Financial Services to Ulster Bank
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Mathematica Selects Confirmit to Strengthen Customer Data Collection and Analysis
Pioneering nonpartisan research organization Mathematica Policy Research today announced it has selected and implemented Confirmit Horizons to support its data collection projects. The partnership marks the first step for Mathematica as it looks to raise the bar for evidence generation technology, supporting its overall mission of quality, objectivity, and excellence for its customers’ information collection and analysis. Continue reading Mathematica Selects Confirmit to Strengthen Customer Data Collection and Analysis
Nissan Applies MaritzCX Research to Measure Program ROI and Drive a Better Customer Experience
Nissan used MaritzCX’s customer experience advanced analysis research to evaluate return on investment (ROI) and measure sales and customer service score increases from its Nissan Customer Acquisition and Retention (NCAR) dealer delivery program. Continue reading Nissan Applies MaritzCX Research to Measure Program ROI and Drive a Better Customer Experience
Red Canoe Credit Union Chooses Envision for Fraud Protection and Improved Member Services
Envision, the leading provider of workforce optimization and contact center coaching solutions, announced today that Red Canoe Credit Union, a $700 million credit union, leverages Envision’s Click2Coach for its member focused contact center workforce. Continue reading Red Canoe Credit Union Chooses Envision for Fraud Protection and Improved Member Services
Interactions Signs Kiwi.com, Bringing Intelligent Customer Care to Travelers Around the World
Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care announced that Kiwi.com, the flight search engine that makes travelling simple and accessible to everyone, will deploy the IVA solutions to make it easier and more efficient for busy travelers to manage airline bookings around the world. With this news, Interactions establishes a major footprint in Europe. Continue reading Interactions Signs Kiwi.com, Bringing Intelligent Customer Care to Travelers Around the World
Leading global airline selects SandSIV’s VOC Hub™ to centralise and manage their Voice of Customer and Passenger Feedback
SandSIV, the Customer Experience Platform provider, has announced that one of the world’s largest airlines has selected SandSIV’s VOC Hub™ to unify and analyse its entire feedback ecosystem. The carrier joins other major business-to-consumer brands in harnessing SandSIV’s next-generation CX platform as a global hub for Voice of Customer intelligence. Continue reading Leading global airline selects SandSIV’s VOC Hub™ to centralise and manage their Voice of Customer and Passenger Feedback