Nissan used MaritzCX’s customer experience advanced analysis research to evaluate return on investment (ROI) and measure sales and customer service score increases from its Nissan Customer Acquisition and Retention (NCAR) dealer delivery program. Continue reading Nissan Applies MaritzCX Research to Measure Program ROI and Drive a Better Customer Experience
Category Archives: Who’s Buying What?
Red Canoe Credit Union Chooses Envision for Fraud Protection and Improved Member Services
Envision, the leading provider of workforce optimization and contact center coaching solutions, announced today that Red Canoe Credit Union, a $700 million credit union, leverages Envision’s Click2Coach for its member focused contact center workforce. Continue reading Red Canoe Credit Union Chooses Envision for Fraud Protection and Improved Member Services
Interactions Signs Kiwi.com, Bringing Intelligent Customer Care to Travelers Around the World
Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care announced that Kiwi.com, the flight search engine that makes travelling simple and accessible to everyone, will deploy the IVA solutions to make it easier and more efficient for busy travelers to manage airline bookings around the world. With this news, Interactions establishes a major footprint in Europe. Continue reading Interactions Signs Kiwi.com, Bringing Intelligent Customer Care to Travelers Around the World
Leading global airline selects SandSIV’s VOC Hub™ to centralise and manage their Voice of Customer and Passenger Feedback
SandSIV, the Customer Experience Platform provider, has announced that one of the world’s largest airlines has selected SandSIV’s VOC Hub™ to unify and analyse its entire feedback ecosystem. The carrier joins other major business-to-consumer brands in harnessing SandSIV’s next-generation CX platform as a global hub for Voice of Customer intelligence. Continue reading Leading global airline selects SandSIV’s VOC Hub™ to centralise and manage their Voice of Customer and Passenger Feedback
Zenith Technologies selects Workbooks CRM to support global growth
Workbooks announces that Zenith Technologies Ltd, leaders in delivering manufacturing software systems to Life Sciences companies globally, has chosen Workbooks CRM to help drive and manage business growth and provide an integrated platform for their new business sales, account management and marketing teams. Continue reading Zenith Technologies selects Workbooks CRM to support global growth
From garage to global: Buster + Punch chooses NetSuite Cloud
Oracle NetSuite, one of the world’s leading providers of cloud-based financials / ERP, HR, Professional Services Automation (PSA) and omnichannel commerce software suites, announced today that London-based home fashion label, Buster + Punch, has chosen NetSuite OneWorld as the foundation to support its growth beyond Western Europe. Continue reading From garage to global: Buster + Punch chooses NetSuite Cloud