Envision, the leading provider of workforce optimization and contact center coaching solutions, announced today that Red Canoe Credit Union, a $700 million credit union, leverages Envision’s Click2Coach for its member focused contact center workforce. Continue reading Red Canoe Credit Union Chooses Envision for Fraud Protection and Improved Member Services
Tag Archives: Envision
Envision Issued Patent by US Patent Office
Envision with more than 20 years of innovation and experience in the contact center workforce optimization market, announced the issuance to it by the US Patent Office of a patent that covers multiple methods for recording data during customer and agent interactions. Continue reading Envision Issued Patent by US Patent Office
3CLogic and Envision Partner to Offer Enhanced Workforce
PRESS RELEASE: 3CLogic, delivering next generation inbound, outbound, and blended cloud contact center solutions, today announced a new partnership with Envision, a leader in contact center workforce optimization. The partnership will address the continuing focus on the customer experience movement driving today’s business initiatives, as well as the need to derive actionable intelligence from customer interactions and data occurring within contact centers. Continue reading 3CLogic and Envision Partner to Offer Enhanced Workforce
Envision continues momentum and growth following debut of cloud-based contact center solution
PRESS RELEASE: Envision, with 20 years of innovation and experience in the contact center customer interaction optimization space, today announces eight new customers that have transformed their contact centers with Click2Coach Cloud, a unique cloud-based workforce optimization solution. Continue reading Envision continues momentum and growth following debut of cloud-based contact center solution