PRESS RELEASE: Accenture has helped Avianca Holdings SA, the national airline for Colombia, develop a chatbot to enhance the airline’s digital customer experience by providing travelers with a range of helpful travel-related services and real-time information. Continue reading Accenture Helps Avianca Design and Launch a Travel-Experience Chatbot for Its 28 Million Customers
Category Archives: Who’s Buying What?
Noble Cloud Selected by Smart Health Australia for Scalability, Reliability
Noble Systems, a global leader in omnichannel contact centre technology solutions, announces that ethical fundraising services specialist Smart Health Australia has selected the Noble® Enterprise Cloud solution to optimise fundraising centre performance and support organisational development. Continue reading Noble Cloud Selected by Smart Health Australia for Scalability, Reliability
Concentrix to Expand Deployment of WorkFlex Products
PRESS RELEASE: WorkFlex Solutions, the industry leader in intelligent employee empowerment solutions for contact centers announced a product deployment expansion contract with Concentrix Corporation, a leading global business services company. WorkFlex provides contact center employees with industry-unique empowerment tools based on WorkFlex’s patented Intelligent Intraday Automation® technology that optimizes staffing agility for workforce administrators, team effectiveness for supervisors and work-life balance for contact center agents. Continue reading Concentrix to Expand Deployment of WorkFlex Products
Atrain makes business communication fresh and engaging with Fuze
PRESS RELEASE: Fuze, the leader in global voice, video, messaging, and collaboration announces a new contract with Atrain, a global human resources management consultancy, to deliver a modern, native communications experience to meet the expectations of its young workforce, located across seven global offices. Using Fuze, Atrain is creating a culture of easy communication for employees and their clients, with an all-in-one solution with intuitive features to maximise user adoption and productivity. Continue reading Atrain makes business communication fresh and engaging with Fuze
American Red Cross Selects BroadSoft CC-One SaaS for Contact Center
BroadSoft announced that the American Red Cross® has selected the BroadSoft Business CC-One application, an analytics-driven cloud contact center solution – to better serve citizens during disaster response and relief efforts with a flexible and agile virtual call center model. Continue reading American Red Cross Selects BroadSoft CC-One SaaS for Contact Center
eg solutions wins £692,000 Public Sector Software Contract
PRESS RELEASE: eg solutions plc, the back office workforce optimisation provider, is pleased to announce that the Company has won a £692,000 contract (the “Contract”) to implement its eg operational intelligence® software within the public sector. Approximately £500,000 of revenues from the Contract will be recognisable in the current financial year. Continue reading eg solutions wins £692,000 Public Sector Software Contract