PRESS RELEASE: Selligent, the world’s leading independent provider of 1-to-1 engagement solutions for relationship marketers, has announced online supermarket Ocado as a new client. Ocado.com is one of Britain’s leading online retailers, delivering to over 70% of the UK population. Selligent’s innovative relationship marketing platform will help Ocado to provide efficient customer engagement through the distribution of meaningful omnichannel communications across mobile, social and email. Continue reading Selligent announces digital partnership with Ocado
Category Archives: Who’s Buying What?
HSN Enhances Employee Engagement with NICE Performance Management
PRESS RELEASE: NICE announced that HSN is successfully using NICE Performance Management with Gamification. HSN is a leading entertainment and lifestyle retailer reaching approximately 94 million households with most of its 1,700 sales and service agents working from home. With such a widely dispersed workforce, HSN had limited options to rally and encourage employees using the conventional tactics that build healthy competitive spirit and camaraderie in group settings. Continue reading HSN Enhances Employee Engagement with NICE Performance Management
Kurt Geiger Selects Manhattan Associates to Power Omni-Channel Retail Growth
PRESS RELEASE: Iconic global fashion brand Kurt Geiger has selected Manhattan Associates’ Omni-Channel Solutions platform as the foundation for a systems transformation that will advance its global retailing capabilities and support the company’s growth objectives into the future. With Manhattan’s industry-leading technology, Kurt Geiger will be able to improve its service offering across all channels and deliver a more fulfilling customer experience. Continue reading Kurt Geiger Selects Manhattan Associates to Power Omni-Channel Retail Growth
CIOB modernises communications across entire workforce with VIA
PRESS RELEASE: The Chartered Institute of Building (CIOB), the world’s largest professional body for construction management and leadership, has completely overhauled its communications and telephony platform in order to increase efficiency across its workforce. The organisation opted for a cloud-based unified communications (UC) solution from VIA, the business telephony and communications specialist, as part of a wider modernisation project that also included the installation of an exclusive network connection and a new call routing system.
Continue reading CIOB modernises communications across entire workforce with VIA
TeleTech Awarded General Services Administration (GSA) Information Technology (IT) Schedule 70 Contract
PRESS RELEASE: TeleTech received a General Services Administration (GSA) Information Technology (IT) Schedule 70 Contract award in the final quarter of the government’s fiscal year 2016. The company’s customer experience solutions, offered through TeleTech Technology, are now available to federal, state, and local government buyers through GSA IT Schedule Contract Number GS-35F-151GA. Continue reading TeleTech Awarded General Services Administration (GSA) Information Technology (IT) Schedule 70 Contract
ClickFox Chooses Zoomdata for Big Data Visualization to Help Customers Drive More Revenue and Improve Service
PRESS RELEASE: ClickFox announced that it has chosen Zoomdata, developers of the world’s fastest visual analytics platform for big data, as the embedded data visualization solution for their product line, to better surface business opportunities from customer experience insights. Continue reading ClickFox Chooses Zoomdata for Big Data Visualization to Help Customers Drive More Revenue and Improve Service