Northwell Health, New York State’s largest health care provider and private employer, and Google Cloud today announced a collaboration to improve patient care, clinician experiences, and to help the health and hospital network operate more efficiently. Continue reading Northwell Health Partners with Google Cloud to Provide Proactive, Personalized Healthcare
Category Archives: Who’s Buying What?
Lendmark Financial Services Selects AskNicely to Elevate Its Customer Experience and Empower Employees
AskNicely, a leader in customer experience software for service businesses, announced that Lendmark Financial Services, a leading provider of household credit and consumer loan solutions serving more than 400,000 customers a year, has selected the AskNicely Frontline Success Platform to empower its workers to deliver exceptional customer experience. Continue reading Lendmark Financial Services Selects AskNicely to Elevate Its Customer Experience and Empower Employees
Dover Federal Credit Union Drives Steady Membership Growth with Shift from Chat to Full Digital Customer Service
Glia, the leading provider of Digital Customer Service (DCS), has helped Dover Federal Credit Union transition from a phone-based contact centre with online chat capabilities to Glia’s digital-first DCS platform. Continue reading Dover Federal Credit Union Drives Steady Membership Growth with Shift from Chat to Full Digital Customer Service
Mapp Prescribes Exceptional Customer Experience To Boost LloydsPharmacy’s Strategy
Mapp, the leading provider of insight-led customer experiences, has announced LloydsPharmacy has selected its insight-led solution to integrate customer intelligence at the heart of its marketing. Continue reading Mapp Prescribes Exceptional Customer Experience To Boost LloydsPharmacy’s Strategy
ComeOn Group joins forces with conversational AI market leader Ada
Leading iGaming company ComeOn Group announced entering into a partnership with Ada, a company specialised in automated brand interaction. ComeOn has implemented Ada’s chatbot solution that is powered by AI, to scale up their customer support as well as deliver a personalised, and world-class service to their customer base. Continue reading ComeOn Group joins forces with conversational AI market leader Ada
Nilfisk Chooses Talkdesk Contact Centre Solution
Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, and NetNordic Denmark, a system integrator in cloud and the only authorized Talkdesk partner in the Nordics, are collaborating to deliver a contact centre solution for Nilfisk. Continue reading Nilfisk Chooses Talkdesk Contact Centre Solution