TTEC announced the expansion of its partnership with Google Cloud that will allow customers to use Google’s AI-powered Contact Center-as-a-Service (CCaaS) capabilities to strengthen the real-time interactions with customers across digital and live channels. Continue reading TTEC Digital announces strategic CX partnership with Google Cloud
Tag Archives: Google Cloud
SADA Partners with Google Cloud to Deliver Contact Center AI Platform
SADA, a leading business and technology consultancy and award-winning Google Cloud Partner, announced it is officially a delivery partner for Google Cloud’s Contact Center AI Platform. As a delivery partner, SADA will offer and deploy Google Cloud’s enterprise-grade, AI-powered cloud contact centre solution globally. Continue reading SADA Partners with Google Cloud to Deliver Contact Center AI Platform
Northwell Health Partners with Google Cloud to Provide Proactive, Personalized Healthcare
Northwell Health, New York State’s largest health care provider and private employer, and Google Cloud today announced a collaboration to improve patient care, clinician experiences, and to help the health and hospital network operate more efficiently. Continue reading Northwell Health Partners with Google Cloud to Provide Proactive, Personalized Healthcare
Verizon powers intuitive customer experiences with Google Cloud
13th July 2020: Verizon customers in search of support may soon find a more natural and streamlined digital experience, thanks to a new collaboration with Google Cloud. What they won’t see behind this experience is the conversational artificial intelligence (AI) that can help customer care agents respond to customer queries, as well as assist consumers directly. Continue reading Verizon powers intuitive customer experiences with Google Cloud