Tag Archives: Google Cloud

Partnerships

Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI

Capgemini announced a strategic agentic AI initiative with Google Cloud to transform customer experience (CX) into a key value driver for clients. Building on its existing partnership, Capgemini will create industry-specific agentic AI solutions designed to handle customer requests across all communication channels (web, social, phone etc.) and improve employee productivity. Continue reading Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI →

Technology

Google Cloud and Verizon Drive Customer Experience Improvements for Verizon Customers with Gemini Integration

Google Cloud announced the impactful results of its collaboration with Verizon, showcasing how the integration of Google Cloud’s generative AI (gen AI) technology – including the Vertex AI platform, Gemini models, and Customer Engagement Suite – is significantly transforming Verizon’s frontline operations. Continue reading Google Cloud and Verizon Drive Customer Experience Improvements for Verizon Customers with Gemini Integration →

Partnerships

UJET and Google Cloud Launch Intelligent Workforce Management to Power Future of Employee and Customer Experience

UJET, Inc., the intelligent, modern contact centre platform, announced UJET WFM, in partnership with Google Cloud. With the launch of its workforce management suite, also natively available within Google Cloud Contact Center AI Platform, UJET introduces new business intelligence solutions for the contact centre industry. Continue reading UJET and Google Cloud Launch Intelligent Workforce Management to Power Future of Employee and Customer Experience →