Tag Archives: customer experience

Matrix247 partners with Cirrus to deliver enhanced Customer Experience solutions

Cirrus, an award-winning supplier of omni-channel cloud Contact Centre Solutions (CCaaS) has announced a partnership with Matrix247, a telecommunications service company. Matrix247, a specialist supplier to legal, financial, medical and education sectors will resell Cirrus’ omni-channel cloud Contact Centre Solutions. Continue reading Matrix247 partners with Cirrus to deliver enhanced Customer Experience solutions

Adobe, IBM and Red Hat Announce Strategic Partnership to Advance Customer Experience Transformation

Adobe, IBM and Red Hat announced a strategic partnership to help accelerate digital transformation and strengthen real-time data security for enterprises, with a focus on regulated industries. The intent of the partnership is to enable companies to deliver more personalised experiences across the customer journey, driving improved engagement, profitability and loyalty. Continue reading Adobe, IBM and Red Hat Announce Strategic Partnership to Advance Customer Experience Transformation

UnityBPO Elevates Customer Experiences with Genesys Cloud

15th July 2020: Across the United States, UnityBPO supports clinicians in their use of technology, clinical applications, and EHRs and assists patients in the digital management of their healthcare. UnityBPO is a rare health IT services provider with one purpose – to be a lifeline for clinicians and patients in their use of technology. Continue reading UnityBPO Elevates Customer Experiences with Genesys Cloud

Medallia Partners with Adobe to Deliver Complete View of End-to-End Customer Experience Journey

Medallia announced an integration between Medallia Experience Cloud and Adobe Experience Platform (AEP) that gives brands comprehensive insights into the complete customer journey to deliver highly personalised real-time experiences that increase purchase frequency. Continue reading Medallia Partners with Adobe to Deliver Complete View of End-to-End Customer Experience Journey

SITA Improves Customer Experience for Air Passengers with Genesys

Aviation is a fast paced industry with constant change. SITA is at the forefront of providing services to 2,800 airlines, airports and government agencies to ensure hassle free passenger journeys. Faced with increased maintenance costs of its legacy on-premises system, SITA moved its contact centre to the cloud with Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading SITA Improves Customer Experience for Air Passengers with Genesys

Qualtrics Strengthens Video Feedback Capabilities with Enhanced Voxpopme Integration

Qualtrics, the leader in customer experience and creator of the experience management category announced enhancements to their Voxpopme integration, empowering customers to easily capture video feedback that directly integrates into the Qualtrics XM Platform™. Continue reading Qualtrics Strengthens Video Feedback Capabilities with Enhanced Voxpopme Integration

Vonage Powers Messaging Capability and Customer Support for PT. Telekomunikasi Indonesia

Indonesia’s largest telecommunications and network provider, PT. Telekomunikasi Indonesia, has chosen Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, to enhance its customer communications and experience. Continue reading Vonage Powers Messaging Capability and Customer Support for PT. Telekomunikasi Indonesia

Clarabridge Announces Clara, a New Omnichannel Intelligent Agent for Customer Experience

Clarabridge introduced Clara, an intelligent agent powered by Clarabridge’s industry-leading Text Analytics engine that allows brands to understand the Voice of the Customer across multiple channels including surveys, social media, contact center and more. Using Artificial Intelligence, Clara astutely suggests solutions to common customer issues and feedback, making unstructured data more actionable and saving valuable time and dollars for large organizations. Continue reading Clarabridge Announces Clara, a New Omnichannel Intelligent Agent for Customer Experience

Aspect Software Enhances Customer Experience for Allianz Ayudhya With Aspect Unified IP

aspect-logo-std-full-RGBAllianz Ayudhya Assurance PCL, an operating entity under Allianz Group in Thailand, one of the world’s largest financial services companies, has moved to improve corporate revenue and productivity while lifting customer satisfaction levels by implementing Aspect® Unified IP®. Continue reading Aspect Software Enhances Customer Experience for Allianz Ayudhya With Aspect Unified IP

HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains

PRESS RELEASE: Hinduja Global Solutions (HGS), a global leader in customer experience announced a strategic global partnership with Conversable, the leading Artificial Intelligence-powered conversational intelligence platform. This alliance fuels HGS’ service offerings for clients while delivering an enhanced customer experience for consumers, leading with bots – AI and automation via messaging — and intelligently integrating brains — human agents. Continue reading HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains

Noble Secure Payment Assist Enhances the Customer Experience with Compliant Agent-Assisted Transactions

Noble Systems, a global leader in omnichannel contact center technology solutions introduces Noble® Secure Payment Assist, a new tool for safeguarding sensitive customer data while improving the customer experience. Continue reading Noble Secure Payment Assist Enhances the Customer Experience with Compliant Agent-Assisted Transactions

Multilingual Hubs – When Two Heads Are Not Better Than One

The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative working and idea sharing, but when it comes to maintaining service consistency and reducing costs in a multilingual contact centre environment, the fewer heads the better. And Netflix’s recent announcement that it would be creating 400 multilingual roles in its customer contact centre in the Netherlands is evidence that multilingual ‘heads’ are highly prized. Continue reading Multilingual Hubs – When Two Heads Are Not Better Than One

Genesys Customer Experience Platform Embraces the Future with G-NINE

Genesys®, the global leader in omnichannel customer experience and contact center solutions has unveiled G-NINE™. G-NINE is guiding the next evolution for the industry’s leading omnichannel platform to help companies of all sizes deliver magnificent customer experiences every time. Continue reading Genesys Customer Experience Platform Embraces the Future with G-NINE

Genesys Completes Acquisition of Interactive Intelligence to Create World’s Leading Omnichannel Customer Experience Solutions Company

gen-ininPRESS RELEASE: Genesys® the global leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence. Continue reading Genesys Completes Acquisition of Interactive Intelligence to Create World’s Leading Omnichannel Customer Experience Solutions Company

QVC Japan Ltd. Leverages Verint Solutions to Enhance Quality Assurance and the Customer Experience

PRESS RELEASE: Verint® announced that QVC Japan Ltd., a leading Japanese television shopping channel company, is leveraging Verint Workforce Optimization™ in its in-country contact centers to drive operational improvements, as well as enhance the quality of calls and productivity of its customer service agents. QVC is also using and benefitting from Verint Speech Analytics™, which continues to play an important role in its focus on customer engagement. Continue reading QVC Japan Ltd. Leverages Verint Solutions to Enhance Quality Assurance and the Customer Experience