AskNicely, a leader in customer experience software for service businesses, announced that Lendmark Financial Services, a leading provider of household credit and consumer loan solutions serving more than 400,000 customers a year, has selected the AskNicely Frontline Success Platform to empower its workers to deliver exceptional customer experience. Continue reading Lendmark Financial Services Selects AskNicely to Elevate Its Customer Experience and Empower Employees
Tag Archives: customer experience
Matrix247 partners with Cirrus to deliver enhanced Customer Experience solutions
Cirrus, an award-winning supplier of omni-channel cloud Contact Centre Solutions (CCaaS) has announced a partnership with Matrix247, a telecommunications service company. Matrix247, a specialist supplier to legal, financial, medical and education sectors will resell Cirrus’ omni-channel cloud Contact Centre Solutions. Continue reading Matrix247 partners with Cirrus to deliver enhanced Customer Experience solutions
Adobe, IBM and Red Hat Announce Strategic Partnership to Advance Customer Experience Transformation
Adobe, IBM and Red Hat announced a strategic partnership to help accelerate digital transformation and strengthen real-time data security for enterprises, with a focus on regulated industries. The intent of the partnership is to enable companies to deliver more personalised experiences across the customer journey, driving improved engagement, profitability and loyalty. Continue reading Adobe, IBM and Red Hat Announce Strategic Partnership to Advance Customer Experience Transformation
UnityBPO Elevates Customer Experiences with Genesys Cloud
15th July 2020: Across the United States, UnityBPO supports clinicians in their use of technology, clinical applications, and EHRs and assists patients in the digital management of their healthcare. UnityBPO is a rare health IT services provider with one purpose – to be a lifeline for clinicians and patients in their use of technology. Continue reading UnityBPO Elevates Customer Experiences with Genesys Cloud
Medallia Partners with Adobe to Deliver Complete View of End-to-End Customer Experience Journey
Medallia announced an integration between Medallia Experience Cloud and Adobe Experience Platform (AEP) that gives brands comprehensive insights into the complete customer journey to deliver highly personalised real-time experiences that increase purchase frequency. Continue reading Medallia Partners with Adobe to Deliver Complete View of End-to-End Customer Experience Journey
SITA Improves Customer Experience for Air Passengers with Genesys
Aviation is a fast paced industry with constant change. SITA is at the forefront of providing services to 2,800 airlines, airports and government agencies to ensure hassle free passenger journeys. Faced with increased maintenance costs of its legacy on-premises system, SITA moved its contact centre to the cloud with Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading SITA Improves Customer Experience for Air Passengers with Genesys
Qualtrics Strengthens Video Feedback Capabilities with Enhanced Voxpopme Integration
Qualtrics, the leader in customer experience and creator of the experience management category announced enhancements to their Voxpopme integration, empowering customers to easily capture video feedback that directly integrates into the Qualtrics XM Platform™. Continue reading Qualtrics Strengthens Video Feedback Capabilities with Enhanced Voxpopme Integration