Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is providing the Marsden, Lancashire’s largest building society, with its Avaya OneCloud™ UCaaS solution for more agile, flexible and scalable communication to support its immediate needs and long-term growth. Continue reading Marsden Building Society to Enhance Employee and Customer Experiences with Advanced Communications Capability from Avaya Cloud Office →

8×8, a leading integrated cloud communications platform provider, announced Sparkhound’s continued expansion of its 8×8 Contact Center deployment, including the new 8×8 Agent Workspace, to provide resilient, consistent cloud communications, collaboration, and customer engagement capabilities to its clients. Continue reading Sparkhound Provides Fast and Transparent Support to Clients 24/7 with 8×8 Contact Center →

CM.com, a global leader in cloud software for conversational commerce, has won a competitive tender to become the exclusive ticketing partner to Glamorgan Cricket, one of 18 county cricket clubs and the only Welsh first-class county. Continue reading CM.com Wins Exclusive Ticketing Deal with Glamorgan Cricket →

SVL is delighted to announce it is upgrading the workforce management (WFM) solution for the award-winning UK retail bank, Secure Trust Bank. Secure Trust Bank will continue to use the market-leading NICE WFM solution, working with SVL to upgrade to the very latest features and functionality. Continue reading Secure Trust Bank chooses SVL to upgrade Workforce Management solution →

Avtex Solutions, a TTEC company, has been awarded a contract with Georgia Technology Authority (GTA) for Hosted Contact Center Services as part of their GTA Direct Program. Avtex will provide contact centre services to local governments, agencies, and schools under this contract. Continue reading TTEC’s Avtex Solutions wins contract from Georgia Technology Authority →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, provides an integrated unified communications and contact centre solution to Headsets.com, enabling seamless agent experience and peerless customer service. Continue reading Headsets.com Leverages Vonage Integrated Unified Communications and Contact Centre to Deliver Seamless Agent Experience and Peerless Customer Service →