SVL is delighted to announce it is upgrading the workforce management (WFM) solution for the award-winning UK retail bank, Secure Trust Bank. Secure Trust Bank will continue to use the market-leading NICE WFM solution, working with SVL to upgrade to the very latest features and functionality.

Duncan Field, Savings Service Delivery Director for SecureTrust Bank, said; “We are pleased to work with SVL to enhance our planning and proactively manage our workforce in what are rapidly changing market conditions.”

Anne Holmes, SVL’s Account Director, said; “SVL is delighted to work with such a well-known and respected UK financial institution and we will work hard to ensure that the latest version of NICE WFM will continue to improve SecureTrust Bank’s employee engagement and scheduling.”

SVL is based in East Kilbride for over 50 years, and is the longest serving provider of software and consultancy to the Contact Centre Industry. SVL has over 40 staff.

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