Edify Labs, the customer experience software company that makes business communications feel more like personal ones, announced that DRF Water Heating Solutions, a full-service provider of water heating, plumbing, and energy efficiency solutions for residential, multi-family, and commercial customers, is using Edify CX to fulfil its contact centre (CCaaS) and unified communications (UCaaS) needs. Continue reading Utilities Service Provider DRF Taps Edify for Contact Center and Unified Communications →

Northern Powergrid, the company responsible for the electricity distribution network across the North East, Yorkshire and northern Lincolnshire, is set to transform its contact centre for the 8 million customers whose everyday life it powers. Continue reading Northern Powergrid to transform contact centre and enhance customer support →

Delivery service start-up Glovo, headquartered in Barcelona, Spain, has engaged Orange Business Services to support its global expansion plans with a wide range of contact centre and telephony services. Continue reading Start-up Glovo chooses digital voice solutions from Orange Business Services to help expand customer experience globally →

Box, the leading Content Cloud, announced that it has expanded its relationship with BT, a leading provider of global communications services and solutions. Continue reading BT Chooses Box for Cloud Content Management →

Cloud Comms, Collaboration, Contact Centre and Cyber solutions firm, Babble, has finished its biggest digital transformation yet for WebBeds, the B2B division of Webjet Limited. Continue reading Babble completes its biggest cloud deployment yet →

Nasstar is pleased to detail how it has helped tools and building supplies retailer Toolstation adapt and overcome disruption during the global pandemic by delivering a secure remote working solution at speed. Continue reading Nasstar enables Toolstation to create a secure remote working environment →