Babble completes its biggest cloud deployment yet

Cloud Comms, Collaboration, Contact Centre and Cyber solutions firm, Babble, has finished its biggest digital transformation yet for WebBeds, the B2B division of Webjet Limited.

Taking 22 isolated pieces of technology and amalgamating them into one global solution, the migration was successfully completed within just 24 hours, allowing 1,500 staff to access the new solutions as morning broke in their respective time zones across the globe.

The major project has transformed the leading travel wholesaler’s contact centre and telephony solutions, through the introduction of UCaaS and CCaaS solutions across 22 sites in 16 countries, eight of which were in challenging locations due to their local telco regulations. Babble delivered the industry leading unified comms and contact centre solution – that was designed specifically for WebBeds’ requirements – entirely remotely and without any service interruption.

Combining Microsoft Teams and Five9’s cloud contact centre software will vastly improve WebBeds’ existing telecoms and customer experience, whilst reducing overall operational costs and increasing visibility. The industry leading project has resulted in the business experiencing major efficiency improvements, with almost 3,000 calls completed within the first day.

Alaa Saleh, Chief Operating Officer at WebBeds, said: “With over 350,000 properties across more than 12,000 destinations, it’s vital that we have a technology solution that enables our staff around the globe to work harmoniously together. The work carried out by Babble enabled us to completely transform the way in which we work, building a bespoke solution that helped improve our operational efficiencies. The results achieved have already proven the value Babble has added and we’re looking forward to seeing how the project helps WebBeds grow over the coming months.”

Mark Jordan, Managing Director for Contact Centre at Babble, said: “Delivering this solution for WebBeds under such challenging circumstances is something that we’re extremely proud of – it is certainly a first for the industry to complete a project of this scale, in such a short turnaround and without any service disruption. Our flexible team achieved this by engaging with key stakeholders across the globe to implement a custom-built cloud solution that is already delivering major productivity advantages for the WebBeds team. With the travel industry under more strain than ever before, this project has shown just how important it is for firms to build in technological resilience that will allow them to reap the rewards as the world reopens.”

About Babble

Babble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 3,000 organisations in a wide range of sectors – including financial, health and education, travel and accommodation, and public services – by sourcing and deploying the very best cloud solutions to deliver increased efficiency, customer engagement and profitability, whilst protecting customer’s businesses.

Babble’s growth over the last few years is one of the big success stories in its industry. This is demonstrated by the private equity investment of Graphite Capital in November 2020 – which was supported by reinvestment from LDC and management – to accelerate the buy and build strategy for the business. Annual revenue has rapidly grown to £35m – over 90% of which is recurring. It has over 15,000 cloud-based users, 24,000 mobile connections and 3,000 CCaaS supported agents.

Delivered through long-term client relationships, Babble offers three core solutions to businesses: Babble Comms drives efficiencies through cost saving and productivity improvements; Babble Contact – which has been named as Five9’s EMEA Partner of Year for two consecutive years – increases customer engagement by enabling high quality, positive, productive and ultimately more profitable conversations with customers; and Babble Cyber embeds business resilience by delivering the best cloud-based tools and security available, allowing teams to work the way they want to work.

Visit https://babble.cloud/

About Webjet Limited

Webjet Limited (ASX: WEB) is an ASX 200 listed company operating a digital travel business spanning both wholesale markets (through B2B) and consumer (through B2C).

The B2B travel business, WebBeds, is the world’s second largest and fastest growing accommodation supplier in the wholesale travel market. It operates global coverage through three regional divisions – Europe, Asia Pacific and AMEA (America, Middle East and Africa). The B2C travel business operates Webjet, the market leading OTA brand in Australia and New Zealand, and Online Republic, which specialises in the provision of online car and motorhome bookings.

Find out more about Webjet Limited at: www.webjetlimited.com