Talkdesk, the cloud contact centre for innovative enterprises, was chosen by Indie Campers, one of the largest campervan rental companies in Europe, to expand and optimize its customer service operations. Founded in 2013 with three rental vans, Indie Campers now operates a fleet of more than 650 vehicles in over 50 locations throughout Europe. Continue reading Indie Campers chooses Talkdesk to enhance customer support
Talkdesk innovations to power Via phone support
Talkdesk, the cloud contact centre for innovative enterprises announced that Via, the leading provider and developer of on-demand shared ride technology, selected Talkdesk Enterprise Cloud Contact Center to support its growing customer service operations. Via has experienced significant growth and is partnering with Talkdesk to provide superior customer experience as the global company scales. Continue reading Talkdesk innovations to power Via phone support
3CLogic Announces New Omnichannel Integration with ServiceNow Digital Workflows and Agent Workspace
3CLogic, a leading provider of cloud contact centre software for enterprise businesses announced its newest offering for ServiceNow®, as it continues to extend its existing native integration with the service management platform. Continue reading 3CLogic Announces New Omnichannel Integration with ServiceNow Digital Workflows and Agent Workspace
T-Mobile and Sprint announce New York as location for New T-Mobile Customer Experience Centre that will create more than 1,000 new jobs
T-Mobile US and Sprint Corporation announced that they have selected Henrietta, New York, as the location for their previously announced Greater Rochester area Customer Experience Center (CEC), subject to the close of their merger to become the New T-Mobile. Continue reading T-Mobile and Sprint announce New York as location for New T-Mobile Customer Experience Centre that will create more than 1,000 new jobs
Carousel Industries names Stephen Drew as VP of Contact Centre Solutions
Carousel Industries announced it has named Stephen Drew as Vice President of Contact Center Solutions. Reporting to Carousel’s Chief Technology Officer Jason Viera, Stephen will lead strategic direction for the company’s rapidly growing Contact Center practice. Continue reading Carousel Industries names Stephen Drew as VP of Contact Centre Solutions
Aragon Research Positions Vonage as a Leader in the Globe For Unified Communications and Collaboration
Vonage, a global business cloud communications leader, has been positioned by Aragon Research, Inc. as a Leader in the 2019 Globe for Unified Communications and Collaboration (UCC). Continue reading Aragon Research Positions Vonage as a Leader in the Globe For Unified Communications and Collaboration