Self-service has a greater role to play than simply reducing the number of voice calls into contact centres. Mashud Ahmed of Puzzel explains more… Continue reading Elevating the role of self-service – 8 Top Tips
extraenergy chooses Rant & Rave to power customer engagement
Challenger energy company, extraenergy, has appointed Rant & Rave, the leader in real-time customer engagement technology, to transform its customer experience programme and maximise both the quantity and quality of customer feedback. Continue reading extraenergy chooses Rant & Rave to power customer engagement
Manx Gas, Guernsey Gas and Jersey Gas partner with Rant & Rave to capture real-time feedback
Rant & Rave announces it has been appointed by Manx Gas, Guernsey Gas and Jersey Gas, to enhance their customer experience programmes and enable them to maximise the quantity and quality of feedback from their 40,000 customers. As a result of the partnership, the gas companies become the first organisations to implement a Voice of the Customer programme across Guernsey, Jersey and the Isle of Man. Continue reading Manx Gas, Guernsey Gas and Jersey Gas partner with Rant & Rave to capture real-time feedback
Ericsson Expert Analytics selected by EE to improve customer experience
Ericsson has been selected by EE, the UK’s largest mobile operator and part of the BT Group, to deliver a next-generation customer experience management (CEM) system based on Ericsson Expert Analytics. The multi-year agreement includes software, implementation services and IT Managed Support services. Continue reading Ericsson Expert Analytics selected by EE to improve customer experience
New AI Tech Reshapes How Companies Listen to Customers
Luminoso, the natural language company that provides AI-powered customer insight, is helping a growing list of customer experience professionals and data scientist teams to learn from the high volume of constantly arriving customer communications – like support tickets, open-ended survey responses, and product reviews – that would otherwise go unread. Continue reading New AI Tech Reshapes How Companies Listen to Customers
[24]7.ai Brings Conversational Chatbots to Amazon Alexa and Google Assistant
[24]7.ai, a global leader in intent-driven customer engagement solutions, announced that the company’s flagship product [24]7 AIVA now extends its conversational and transactional capabilities to support Amazon Alexa and Google Assistant. This new capability is part of the [24]7.ai Spring 2018 Release. Continue reading [24]7.ai Brings Conversational Chatbots to Amazon Alexa and Google Assistant