Cloud Contact Centre and Customer Engagement Hub pioneer, Content Guru, welcomes Ed Winfield as its new UK Sales Director. Ed brings with him 20 years of experience in enterprise IT sales and over 10 years of experience in the contact centre market. Continue reading Ed Winfield Joins Content Guru
Five9 Delivers Cloud-Based Contact Centre Solution to a Large Financial Technology Company
Five9, a leading provider of cloud software for the enterprise contact center market announced that it has been selected by a financial technology company focused on providing affordable loans to consumers. Continue reading Five9 Delivers Cloud-Based Contact Centre Solution to a Large Financial Technology Company
Financiera Comultrasan bet on the Presence suite to improve its Contact Centre
Financiera Comultrasan, a Colombian credit and savings institution, chose the Presence Suite of Enghouse Interactive to transform its contact center´s operations and offer an enhanced customer experience. Continue reading Financiera Comultrasan bet on the Presence suite to improve its Contact Centre
How to avoid the cost of a disgruntled customer
Customers are paramount to business success. Ensuring your business maintains customer satisfaction throughout the entire customer journey is a complex and important process, as the cost of getting it wrong and creating a disgruntled customer can be huge. Continue reading How to avoid the cost of a disgruntled customer
Manhattan Associates Introduces Customer Engagement Solution
Manhattan Associates announced an innovative solution that gives retailers new insight into individual shopping experiences to provide exceptional, personalized service. Part of the Manhattan Active™ Omni platform, Manhattan Customer Engagement is the first product to connect customer conversations on social media platforms, like Facebook and Twitter, with real-time order information to give associates a complete and accurate picture of each customer’s buying journey. Continue reading Manhattan Associates Introduces Customer Engagement Solution
Civica to provide South Somerset District Council’s technology platform for resident services
South Somerset District Council has extended its existing relationship with Civica through a new £800K contract which will see the company provide additional digital services for the council and residents Using the Civica Digital360 suite, residents will be able to access most Council services at times convenient to them on a self-service basis using the Council’s website and have responses sent via text, email or a personalised online portal. Continue reading Civica to provide South Somerset District Council’s technology platform for resident services