Optus Business announced a three year whole-of-business ICT contract with Hastings Deering, one of the world’s largest Caterpillar dealer networks, to deliver a range of telecommunications and managed services. Continue reading Optus Business And Hastings Deering Sign New Three-Year Strategic Partnership
NICE Robotic Process Automation and Desktop Analytics Rated a Market Leader in Product Satisfaction
NICE announced that it has been recognized as a market leader in customer satisfaction for its robotic process automation and desktop analytics solutions, according to a new report by DMG Consulting LLC. Continue reading NICE Robotic Process Automation and Desktop Analytics Rated a Market Leader in Product Satisfaction
Practical ways to digitalize the customer experience, the latest blog from Teleopti
Teleopti’s Product Manager Jeremy Hamill-Keays explores the brave new world of digitalization and takes a look at three innovations worth watching… Continue reading Practical ways to digitalize the customer experience, the latest blog from Teleopti
Fortnum & Mason adopts Rant & Rave’s Fast Feedback to drive its customer experience programme
Rant & Rave announces it has been appointed by Fortnum & Mason, the world renowned luxury retail brand, to enhance its customer experience programme and maximise the quantity and quality of customer feedback. Continue reading Fortnum & Mason adopts Rant & Rave’s Fast Feedback to drive its customer experience programme
2018’s Five Top Technology Issues for effective Digital Customer Engagement
Digital customer engagement technology specialist Sabio has identified its Five Top Trends to help organisations deliver an improved customer experience during 2018 and beyond. Continue reading 2018’s Five Top Technology Issues for effective Digital Customer Engagement
Five-star communications technology for luxury Adare Manor
ALE, operating under the Alcatel-Lucent Enterprise brand, announced that the luxury Adare Manor in Limerick, Republic of Ireland, has selected a state-of-the-art telephony and BYOD Mobile Guest Softphone solution for its guests and staff. The transformation is part of a large-scale refurbishment in preparation for its bid to host the 2026 Ryder Cup. Continue reading Five-star communications technology for luxury Adare Manor