PRESS RELEASE: TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced that A-GAME Xtreme was named a finalist for Best Use of Technology by the Employee Engagement Summit & Awards (EE Awards). Continue reading A-GAME Xtreme Contact Center Gamification Solution Short-Listed for 2017 Employee Engagement Awards Best Use of Technology
Electric Ireland appoints customer contact specialist to boost engagement and improve customer experience
PRESS RELEASE: Electric Ireland – the leading energy retailer in Ireland – has partnered with outsourced customer contact specialist, Echo Managed Services, to increase engagement and improve customer contact and satisfaction across the north and south of Ireland. Continue reading Electric Ireland appoints customer contact specialist to boost engagement and improve customer experience
Agile CRM Adds Integration for Cloud Communications Functionality
PRESS RELEASE: Agile CRM, the #1 all-in-one CRM service with integrated sales enablement and marketing automation launched an integration with RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions. Adding to Agile CRM’s existing integration offerings, the new integration with RingCentral enables both calling and call tracking. Users can make outbound calls, receive inbound calls, and take call notes. Continue reading Agile CRM Adds Integration for Cloud Communications Functionality
DigitalGenius Brings Artificial Intelligence To Organizations Using Zendesk
PRESS RELEASE: DigitalGenius announced its integration with Zendesk, Inc. This cloud-based application brings advanced AI capabilities to organizations using Zendesk in their customer service operation. The seamless combination of human and machine intelligence will enable a new standard for positive and efficient customer service experiences. Continue reading DigitalGenius Brings Artificial Intelligence To Organizations Using Zendesk
Improving Customer Experience through Technology
The use of digital technology has exploded in the past decade and the rate of change is increasing. Where would we be now without our smartphone, tablet or wearable technology? Our lives are conducted through the internet and our connections are increasingly virtual. We need only look at the panic and frustration that accompanies a loss of wifi or phone signal to realise how dependant we are on technology that didn’t even exist only a few years ago. Continue reading Improving Customer Experience through Technology
Holiday brand strengthens multichannel marketing activity to fuel growth
PRESS RELEASE: Active holiday specialist Neilson has invested in call intelligence technology from ResponseTap, to strengthen the brand’s multichannel marketing strategy. The move comes hot on the heels of a new website launch in late 2016, which was designed to improve the research and booking experience for Neilson customers shopping online. Continue reading Holiday brand strengthens multichannel marketing activity to fuel growth