PRESS RELEASE: Semafone reported significant growth for 2016, including a 65% increase in revenue to £8.3 million and the rapid enlargement of its worldwide customer base of blue-chip Fortune 500 & FTSE 100 clients. The company also reported a double breakthrough: it has gained traction in key overseas markets ¬ – most notably North America, which now accounts for 49% of revenues – and has achieved success with its fast growing network of cloud-based channel partners, which includes BT and Gamma in the UK. Continue reading Semafone announces record growth for 2016
GBG acquires PCA Predict to become global leader in address intelligence
PRESS RELEASE: GBG, the identity data intelligence specialist today announced it has acquired PCA Predict (formerly Postcode Anywhere), a leading provider of UK and international address validation services, for £66m. With over 9,000 customers, PCA processes millions of transactions every day for some of the world’s largest ecommerce companies. Continue reading GBG acquires PCA Predict to become global leader in address intelligence
How to make web chat work for your contact centre
The Web Chat promise delivers in so many ways. It guarantees a seamless digital experience, offering near real-time communication in a highly personalised way. It may come as no surprise therefore that web chat is one of the most popular channels for customer interaction used by 39 percent of UK customer service organisations.[i] Continue reading How to make web chat work for your contact centre
Content Guru and Serco to Deliver Citizen Engagement Hub
PRESS RELEASE: Content Guru has entered into a ground-breaking new partnership with international public services provider Serco which will bring the next generation of multi-channel contact centre capabilities to its public sector customers, by enabling organisations to implement the Citizen Engagement Hub. Continue reading Content Guru and Serco to Deliver Citizen Engagement Hub
Aspect Software announces Aspect Via™ Workforce Management™, SaaS version of Aspect’s award-winning WFM solution
Aspect Software announced Aspect Via WFM, the cloud-based version of Aspect’s market-leading workforce management solution. Aspect Via, the company’s Customer Engagement Centre (CEC) and the backbone of Aspect’s cloud portfolio, is a complete set of customer service capabilities, with customisable engagement experiences that create timely and tailored browser-based interactions, regardless of channel. Continue reading Aspect Software announces Aspect Via™ Workforce Management™, SaaS version of Aspect’s award-winning WFM solution
Moneypenny appoints Head of Specialist Teams as investment increases
PRESS RELEASE: Customer communications service, Moneypenny, is further investing in its Specialist Teams service with the appointment of Darren Gracie as its Head of Specialist Teams. Darren will be responsible for overseeing the continued growth of the service which provides a fully-outsourced omni-channel service to UK organisations, from SMEs through to multinational corporations. Continue reading Moneypenny appoints Head of Specialist Teams as investment increases